Employment & Life Skills Coach

3 weeks ago

St Catharines, Canada Niagara Folk Arts Multicultural Centre Full time

**Employment & Life Skills Coach - Job Search Workshop Program**

Reporting to the Employment Services Coordinator, this position works with clients to determine the strategies needed to reach short-term and long-term employment goals. This role ensures that all requests for service are met in a timely, client-first capacity and are aligned with our core values. By joining our dynamic team, your work will be meaningful and will have an impact locally and beyond.

**Position Summary**:

- Listens attentively to service/information requests and determines the best course for the provision of
- individualized service and/or information.
- Verifies eligibility and determines suitability for service/programming; evaluates individual’s needs and priorities; follows established case management procedures; maintains client confidentiality.
- Supports clients in a positive and informed manner, while providing sound guidance built on labour market realities and factual research/information.
- Conducts employment assessments and one-on-one sessions; creates and delivers group sessions to meet the needs of clients.
- Assists clients to establish a clearly defined and effective course of action and guides clients in the development of a career plan. Monitors motivates and supports clients through to successful completion of the career plan.
- Provides internal and external referrals to other programs/services as appropriate.
- Quality assurance - prioritizes accuracy and thoroughness in the capturing, organizing, maintaining and reporting of all client data, forms, statistics and databases.
- Facilitates a variety of employment-related workshops, sessions and one-on-one sessions.
- Maintains case management tracking processes, creates employment case plans and accurate and detailed database entries.
- Manages caseload statistics and writes reports, to be reviewed by the supervisor.
- Participates in meetings, activities and professional development opportunities that promote understanding of newcomers and are relevant to career growth; this may include case conferences with others involved in supporting the client.
- Keeps apprised of new developments (local/regional) regarding labour market, community resources, training programs, updates to professional licensing procedures and more.
- Takes initiative to work with their team to identify and close service gaps.

**Qualifications / Required Experience / Skills**:

- Post-secondary education completion, with a minimum of a two-year program, with a focus in Human Services is desired: Social/Community Service Worker, Career Development Practitioner, Community and Health Services Navigation, Social Justice and Equity, Psychology or Sociology. Additional training in Life Skills Coaching, Conflict Resolution, Suicide Intervention, Crisis Counselling, Non
- Violent Crisis Intervention, Prevention and Management of Aggressive Behaviour and/or Mental Health.
- Minimum of two years of experience in a front-line, client-first, case managed role, one year of which, we would prefer experience with facilitating group sessions.
- Strong understanding of cultural responsiveness, AOP/anti-racist approach, empowerment-oriented practice, client-centred approach, trauma and violence-informed care.
- Experience in developing and maintaining community relationships and partnerships.
- Excellent written and verbal communication skills with the ability to participate and lead meetings and/or case conferences.
- Strong interpersonal, time management, problem-solving and motivational counselling skills.
- Ability to accurately collect, manage and report data on a regular basis.
- Workspace and traditional MS Office programs.

Position start date is ASAP.

We thank all applicants for their time and interest in our organization; however, only those selected for

an interview will be notified.

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