Supervisor, Food and Beverage- Foh- Seasonal- Full

6 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Supervisor is the living, breathing example of the energy, positivity and proactivity that is required for promoting and selling Blue Mountain Resort products, services and activities.

The Supervisor must rely on his/her comprehensive knowledge of our products, services, policies and procedures and share that daily with the team. The incumbent will lead by example through a proven ability to enhance a guest's overall experience.

**SEASONAL - FULL TIME**

**WAGE -$ 20.50**

**WHAT WILL I BE DOING?**
- Set clear service expectations for staff; supervise, motivate, coach, & recognize performance of team members. Address, manage and document performance shortfalls as they happen. Conduct performance evaluations on all workers under their control and initiate/suggest plans to help motivate workers to achieve goals
- Train and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of sales, service, safety and guest experience. Leverage and involve other departments as necessary. With oversight from Manager, develop SOPS and other training documents.
- Build and maintain a positive working relationship with Culinary Leaders, chefs and cleaning staff. Develop and possess an extensive knowledge of menu
- Oversee and, when necessary, help team complete their daily tasks by performing such work as serving, cashiering, complete opening/closing duties, bus tables etc. ; manage a cash float, balance and reconcile daily sales, balance safes, complete daily reporting.
- Build and maintain positive relationships with Guests and/or Group Conveners. Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery.
- Accountable for dept. area daily maintenance equipment, supplies & amenities.

**WHAT DO YOU NEED FROM ME?**
- Must be a minimum of 18 years of age
- Must have Smart Serve Certificate or be willing to obtain
- Minimum of three years of serving experience
- Previous supervisory, training, coaching, and performance management experience, preferably within the hospitality industry preferred
- Excellent Customer Service and Communication Skills
- Previous POS systems experience an asset
- Reliable, punctual and professional in presentation
- Ability to monitor and impact the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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