Alarm Station Operator

6 months ago


Burnaby, Canada Altech Monitoring Station Full time

We an immediate opening(s) for Alarm Station Operator in one of our subsidiarity companies.

**About the Role**:
**What you can expect to be doing**:

- Answer inbound calls and the emergency response line to troubleshoot issues or respond to Alarm events and dispatch emergency services (fire, police, ambulance, guard service)
- Have a courteous and customers’ first approach

**This will be the job for you if you have the ability to**:

- Multi-task and prioritize your tasks because you are dealing with emergency situations
- Work effectively in a team environment
- Work under pressure in fast paced environment
- Comfortable speaking on the phone
- Have professional customer service attitude
- Be trilingual - English, Cantonese, Mandarin
- Prove a track record of excellent attendance and punctuality
- Have basic knowledge of MS Office
- Prior experience in a call center, customer support, retail or other customer service experience is an asset

**What’s in it for you**:

- You will be required to work on shifts (day, night, graveyard) as our station is 24/7/365. Extra pay for graveyard shifts.
- Training will be provided

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person


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