Alarm Station Operator
2 weeks ago
We an immediate opening(s) for Alarm Station Operator in one of our subsidiarity companies.
**About the Role**:
**What you can expect to be doing**:
- Answer inbound calls and the emergency response line to troubleshoot issues or respond to Alarm events and dispatch emergency services (fire, police, ambulance, guard service)
- Have a courteous and customers’ first approach
**This will be the job for you if you have the ability to**:
- Multi-task and prioritize your tasks because you are dealing with emergency situations
- Work effectively in a team environment
- Work under pressure in fast paced environment
- Comfortable speaking on the phone
- Have professional customer service attitude
- Be trilingual - English, Cantonese, Mandarin
- Prove a track record of excellent attendance and punctuality
- Have basic knowledge of MS Office
- Prior experience in a call center, customer support, retail or other customer service experience is an asset
**What’s in it for you**:
- You will be required to work on shifts (day, night, graveyard) as our station is 24/7/365. Extra pay for graveyard shifts.
- Training will be provided
**Salary**: From $18.00 per hour
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
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