Customer Service and Inventory Support

3 weeks ago

East York, Canada Summerhill Full time

**Position**:Customer Service & Inventory Support

**Job Type**:Full-time/Hybrid

**Location**:Toronto (Leaside area)

**Pay Rate**:$18.50

**Operating Hours**: Monday-Friday

Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach. This ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.

Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and have been named one of Canada’s Best Workplaces.

At Summerhill, we’re on a mission to help homeowners reduce their environmental footprint by embracing energy-efficient solutions. If you’re passionate about sustainability, love a good challenge, and thrive in a role that blends customer service with hands-on inventory management, we’ve got an exciting opportunity for you

We’re looking for a **Customer Service & Inventory Support **personto join our team in a dynamic, position. This is a unique opportunity to combine your exceptional customer service skills with your organizational expertise in inventory management—helping customers while ensuring our energy-efficient products are always ready to go.

**What You'll Be Doing**

**Customer Service Excellence**
- Be the first point of contact for customers seeking advice on energy-saving programs and solutions. You’ll answer inbound calls, resolve inquiries, and provide guidance on the latest energy-efficient products.
- Conduct outbound scripted calls to engage potential customers, share information about energy-efficient upgrades, and schedule appointments for field staff.
- Handle escalations with care, offering timely resolutions to customer concerns while maintaining a high level of professionalism and empathy.

**Oversee Inventory with Impact**
- Support in coordinating the shipping and receiving of energy-efficient products across Canada, ensuring timely delivery for our Direct Install programs.
- Keep detailed records of both digital and physical inventory—ensuring products like LED bulbs, weatherproofing materials, and energy-saving devices are stocked, organized, and easily accessible.
- Collaborate with the Program Manager to stay on top of inventory levels and report any discrepancies, ensuring the smooth flow of materials for energy-saving installations.
- Play a hands-on role in moving and handling inventory, ensuring safety protocols are followed while lifting and managing materials up to 50 lbs.

**A Unified Role**

In this role, you’ll blend your passion for customer service with your keen eye for detail in inventory management. Whether you’re helping a homeowner save energy or ensuring products are properly stocked and tracked, every task you perform directly impacts our mission of promoting sustainability.

You’ll gain experience in both customer-facing support and behind-the-scenes logístical coordination, making this a unique opportunity to develop diverse skills and expand your career.

**What We’re Looking For**
- **A Customer-Centric Mindset** - Experience in a customer service role (preferrably in a call center environment), with the ability to handle inquiries and resolve issues with empathy and professionalism.
- **Attention to Detail** - You have a keen eye for detail and the ability to manage multiple tasks, whether it's handling customer interactions or ensuring inventory is accurately tracked and organized while effectively prioritizing your workload.
- **Communication**:

- Strong verbal and written communication skills in **English**, with the ability to effectively interact with customers, and internal teams. Being bilingual is a bonus
- **Hands-On Experience - **A genuine interest in energy-efficient products like LED bulbs, weatherproofing materials, and electronic energy-saving solutions (experience is an asset).
- **Physical Stamina-** Able to lift up to 50 lbs and handle inventory tasks as part of the role.
- **Self-Starter - **You thrive working independently but also enjoy collaborating with a team to achieve common goals.

**Why This Role Is for You**
- **Make a Difference**: Play a key role in helping homeowners adopt energy-efficient practices, contributing to a more sustainable future.
- **Dynamic Workday**: This role offers the best of both worlds—supporting customers with energy-saving advice and managing the inventory that powers our programs. No two days will be the same

**Collaborative Environment**: Be part of a passionate, dynamic team that values collaboration, sustainability, and continuous improvement.

Pay: $18.50 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you located in Toronto?

**Educati

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