Administrative Assistant, Public Safety Systems
1 month ago
Requisition ID: 8555
Emergency & Protective Services Department
Public Safety Service
Public Safety Systems Branch
Employment Type: 1 Full-time Permanent
Work Hours: 35.00 /hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $55,524.56 - $64,966.72 annually (2023 rates of pay)
Location: 110 Laurier Avenue West
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 08/06/2023
**JOB SUMMARY**:
The Public Safety Systems team within the Public Safety Service is responsible for managing the City’s Corporate Radio System, including administration of radio equipment used by City departments, Ottawa Police Service, and external partners (e.g., Canada Border Services Agency and Ottawa International Airport Authority).
This team is also the Secretariat for Tiered Response, which is an Agreement that ensures the appropriate Fire, Paramedic, and Police Service(s) arrive at the right location quickly and efficiently in response to calls for service.
In addition, the Public Safety Systems team manages both the City’s 9-1-1 contract with the service provider (Bell) and the Service Level Agreement for initial call triage with the Ottawa Police Service. The work on 9-1-1 includes planning and implementation of a new initiative, known as Next Generation 9-1-1.
You are responsible for maintaining technical, financial and other information in various databases, producing project reports and providing a range of other administrative support to the Public Safety Systems unit.
**EDUCATION AND EXPERIENCE**:
Completion of a 1-year college certificate program in Office Administration.
Minimum of 3 years of experience in a similar, preferably Information Technology focused, environment.
**KNOWLEDGE**:
- Familiarity with Information Technology terms and systems
- Knowledge and proficiency with Microsoft Office 365
- Techniques for providing front line support, handling difficult calls in a professional and tactful manner
- Time management and scheduling techniques to manage own time, arrange meetings and ensure that tasks/inquiries are handled in a timely manner
- Techniques to take/transcribe minutes
- Filing, bring forward and record keeping techniques and practices to set up, track, maintain and dispose/archive records as well as meeting corporate policies in that regard
- Techniques for the efficient operation of an office, including working as a team to provide quality, timely and cost-effective services and in support of all team members.
**COMPETENCIES, SKILLS AND ABILITIES**:
- Strong keyboarding skills and proven ability to learn and work with new computer systems and software programs
- Ability to adhere to defined processes and suggest improvements
- Initiative
- Good communication and interpersonal skills
- Ability to multi-task and meet deadlines
- Client service focused
- Excellent organizer
- Team player
**WHAT YOU NEED TO KNOW**
- Language Requirement: English oral, reading, writing required
- You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.
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