Guest Services Agent

3 weeks ago

Niagara Falls, Canada Whirlpool Jet Boat Tours Full time

Be our guest Our Guest Services Agents are the first team that our guests meet, whether on the phone or checking in at the front desk - and first impressions are always important. They are our human encyclopedias and have the answer to any jetboating question. For this position you must have a natural talent for customer service and love meeting new people (and getting them excited for the ride of their life). If chatting is what you do best, you’ll fit in perfectly.

**Responsibilities**:

- Answer guest questions and give information about tours
- Assist customers in planning and booking reservations, and process payments over the phone or on site
- Maintain and update reservation records as necessary
- Verify guest participation forms are completed for each guest
- Hand out correct wrist band for the appropriate trip time
- Verify trip counts with captain prior to departure; answer radio calls from captains
- Resolve customer issues and complaints
- Cleaning and sanitizing work areas and washrooms periodically throughout the day
- (2+ years) Customer service or guest-facing experience
- Excellent oral communication - confident when speaking in person and on the phone with guests
- Punctuality and respect of time constraints and demands when serving large numbers of people
- Experience with RocketRez POS is an asset
- Fluency in other languages is an asset

Most of our positions are seasonal, beginning in late April-May and finishing around Halloween. But our staff love it so much, they come back every summer

Whirlpool Jet Boat Tours has been giving passengers a taste of adventure on the white water of the Niagara River since 1992. Passengers experience a thrilling and educational one-hour guided tour, where they can take in the awe-inspiring scenery of the Niagara Gorge, feel the rush of the Class 5 Devil’s Hole rapids and marvel at the power of the Niagara Whirlpool. The tour company’s fleet of custom-built jet boats depart from locations on the Canadian and American sides of the Niagara River, including Queenston, ON and Lewiston, NY.

**Job Types**: Full-time, Seasonal
Contract length: 6 months

**Benefits**:

- Company events
- On-site parking
- Store discount

Schedule:

- Day shift
- Holidays
- Weekend availability

Application question(s):

- Do you have reliable transportation to get to work? (Public transit not available)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2023-06-18

  • Guest Service Agent

    4 weeks ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...

  • Guest Service Agent

    4 weeks ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...

  • Guest Service Agent

    4 weeks ago

    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...

  • Guest Service Agent

    1 week ago

    Niagara Falls, Ontario, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    What will it be like to work for this Hilton Niagara Falls/Fallsview?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Sheraton Fallsview Hotel Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Sheraton Fallsview Hotel Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Service Agent

    7 days ago

    Niagara Falls, Canada Fallsview Indoor Waterpark Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Services Agent

    2 months ago

    Niagara Falls, Canada The Days Inn Fallsview Full time

    **Company Overview** As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well...

  • Guest Service Agent

    2 months ago

    Niagara Falls, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Guest Services Agent

    1 week ago

    Niagara Falls, Canada The Days Inn Fallsview Full time

    **Company Overview** As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Guest Service Agent

    4 weeks ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    1 week ago

    Niagara Falls, Ontario, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent Check guests in and out of their rooms Answer any questions guests have Make recommendations for activities and restaurants Store any luggage guests have Answer the phone and direct the call Arrange transportation for guests Maintain the record of guests that have checked in and out Manage room bookings inperson,...

  • Guest Service Agent

    1 week ago

    Niagara Falls, Ontario, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent Check guests in and out of their rooms Answer any questions guests have Make recommendations for activities and restaurants Store any luggage guests have Answer the phone and direct the call Arrange transportation for guests Maintain the record of guests that have checked in and out Manage room bookings inperson,...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Country Inn & Suites by Radisson Niagara Falls Full time

    Job Description: Guest Service Agent **Responsibilities**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints in a professional and timely manner - Process reservations and manage room...

  • Guest Service Agent

    1 week ago

    Niagara Falls, Ontario, Canada Fallsview Indoor Waterpark Full time

    Niagara Falls-based _Canadian Niagara Hotels Group of Companies_ is one of Canada's largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty...