Information Technology Specialist

6 months ago

Toronto, Canada Environics Analytics Full time

**ROLE OBJECTIVE**:
Reporting to the Director, Technical Services, the Information Technology Specialist provides technical assistance to EA’s staff and customers, as well as system-level support for the company’s production, development and server and network capacity requirements.

**SPECIFIC RESPONSIBILITIES AND DUTIES**:

- Provide system level support for both our production and development environments
- Provide technical assistance to both Environics’ staff and customers
- Troubleshoot and resolve technical issues
- Manage Software and Hardware upgrades
- Administer Anti-virus/-malware software
- Participate in security and access auditing
- Assist in network and server capacity planning and provide recommendations for solutions, to overcome capacity constraints
- Participate in planning for, and execution of, system/network level software installations and updates
- Participate on user-needs panel
- Maintenance, performance tuning, and support of implemented software by identifying and correcting software defects
- Research technologies required for projects to aid in software selection and troubleshooting system errors
- Enhance existing systems by analyzing business objectives, preparing an action plan, and identifying areas for modification and improvement
- Investigate and develop skills in new technologies
- Provide support to internal and external customers for complex issues
- Participate in the development of user manuals and other documentation

**QUALIFICATIONS AND REQUIRED SKILLS**:

- **Experience **- 1+ years of experience working in a support or development role (can be a combination of multiple internship or co-op experiences), ideally in a Windows environment.
- **Analytical Skills** - Effectively researches and synthesizes complex or diverse information; uses intuition and experience to complement data and designs work flows and procedures.
- **Judgment** - Displays willingness to make timely decisions, including appropriate people in the decision-making process and exhibits sound and accurate judgment; supports and explains reasoning for decisions.
- **Planning/Organizing** - Prioritizes and plans work activities effectively.
- **Teamwork** - Balances team and individual responsibilities; exhibits objectivity and openness to others' views, giving and welcoming feedback. Puts success of team above own interests and demonstrates ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
- **Innovation** - Displays original thinking and creativity and meets challenges with resourcefulness. Generates suggestions for improving work. Presents ideas and information in a manner that gets others' agreement.
- **Skills Development** - Demonstrates willingness and ability to continuously acquire new technical skills and adapt to emerging software development technologies and practices.
- **Communication Skills** - Able to clearly communicate ideas and expectations. Effectively listens for understanding and asks questions for clarification. Presents ideas effectively in both verbal and written form.
- **Interpersonal Skills** - Approachable and easy to talk to. Relates well to all kinds of people in the organization. Able to effectively build rapport with others. Uses diplomacy and tact. Maintains composure and shows an ability to resolve conflicts and gain agreement.

**ABOUT ENVIRONICS ANALYTICS**:
Environics Analytics (EA) is a marketing services company that specializes in geodemographic-based segmentation, site evaluation modelling and custom analytics.
- At EA, you will solve meaningful and challenging tasks with a friendly team of the most brilliant minds. We hire personality, not just a pair of hands. Here you're free to express your unique qualities, explore different domains and technologies that interest you.

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