Resident Support Worker

3 weeks ago

Calgary, Canada The Salvation Army Community Services (Calgary) Full time

**Position Summary**
This position works alongside a team to provide a welcoming and encouraging environment for women accessing The Salvation Army Women’s Shelter. This position will also ensure that the women staying at the shelter have their basic needs met and support them through positive engagement and referrals to housing, community programing and needed resources.

**Hours/Schedule**
This position is Regular Part Time 32 hours biweekly.

Saturday and Sunday from 7:00 am to 3:30 pm.

**Key Responsibilities**:

- Handle the admission, orientation, and evaluation of residents as per policies, procedures and guidelines.
- Provide guidance to residents around shelter rules and expectations in order for the shelter to be safe.
- Conduct respectful resident intake interviews ensuring all information is obtained, recorded, expectations are clearly communicated to residents, and basic goal setting is done.
- Monitor all incoming traffic ensuring including verifying resident identification and following safety protocols.
- Liaise with Spiritual and Religious Care team members, internal referral sources and other external agencies as needed (e.g., welfare, police, parole, urgent situations, DOAP Team, PACT Team and non-emergency)
- Store and record information on resident medication, tools and gear, as per policies and procedures.
- Perform light housekeeping duties and foster a clean workplace culture.
- Provide linen and assistance to each resident, as needed.
- Receive all resident concerns in a professional manner, directs residents to avenues of resolution and ensure required documentation is completed.
- Ensure that calls and messages for residents are dealt with as per policy and privacy legislation.
- Works with program team members to ensure best practices and efficient service delivery.
- Provide mediation in resident conflict to prevent and/or resolve altercations.
- Ensure all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services.
- Provide and reprogram resident identification cards as per program guidelines.

**Required Education, Experience and Competencies**
- Completed High school diploma, plus specialized courses of up to six (6) months
- Police Information Check (PIC) with Vulnerable SectorSearch
- Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider
- Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
- More than three months but less than one year of prior related experience, including experience
- Strong customer service skills.
- Attentive listening and observation of body language and able to monitor and read the environment.
- Able to stay calm in stressful situations.
- Computer skills including MS Outlook, Word and ability to use keyboard; familiarity with databases.
- Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills.
- Able to pack and life resident belongings.
- Able to stand for long periods of time and do walk about within and outside of the building; able to walk up and down stairs.
- Able to continuously monitor the environment, monitoring security cameras and attentiveness when interacting with clients and recording information.
- Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility with frontline work in a social service setting.

**WORKING CONDITIONS**:

- Works in a men’s residential housing facility
- May have to deal with aggressive people. Potential for verbal, and less likely physical, attacks.
- Hours may vary; work schedule affecting lifestyle
- Exposure to infectious diseases may be there
- Background check consent.
- A satisfactory Police Information Check (PIC) with Vulnerable Sector search
- Proof of successful completion of our online Armatus Abuse Training, and required Health and Safety training.

**The competition will reamin open until the position has been filled.**
- We thank all applicants and those selected for an interview will be contacted._

**The Salvation Army **exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Our values underpin all that we do:
**Hope**: We give hope through the power of the gospel of Jesus Christ.
**Service**: We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**: We responsibly manage the resources entrusted to us.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 12 hour shift

Work Location: In person

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