Support Worker

6 months ago

Calgary, Canada Alexandra Comm Hlth Ctr Full time

Are you a personable and professional support worker with experience working in a place based supportive housing environment? Have you worked with residents experiencing mental health barriers, homelessness, and poverty in the past? Do you thrive in a fast-paced environment? If so, this role may be for you_

**What we do and why we do**:
The Alex provides wrap-around health care, housing, social and wellness programs to Calgary’s most vulnerable citizens. Using a patient and client-centred, multi-disciplinary model of care, The Alex envisions a healthy and caring community where every person is valued and can thrive. Our core purpose is to improve quality of life through accessible and integrated health, housing, and social services.

With five decades of experience innovating and working in the community, The Alex has a reputation for tackling tough health and social issues by walking alongside people on their journey from crisis to wellness, and from challenge to change.
- Health. Home. Humanity._

Abbeydale Place is a low-barrier Place Based Supportive Housing (PBSH) program that provides safe and stable housing to adults with a history of homelessness and a high level of vulnerabilities due to concurrent health disorders. Our philosophy is that everyone is entitled to appropriate housing and the supports they need to sustain that housing. We deliver our services within an Intensive Case Management model and adhere to the principles of harm reduction, housing first and strength-based practice. Our residents range from 18 - 70+ years, with tri-morbidity, polysubstance use, and cognitive barriers to independent housing (such as brain injury, dementia etc.).

Reporting to Abbeydale’s Team Lead, the Support Worker plays an integral role within the Abbeydale Place team and contributes to the program's success by promoting resident wellbeing, meaningful engagement, skill building, and independence within our PBSH program.

**What you will do**:
**_ Resident Care and Engagement_**
- Support residents with their daily needs, including care plans and service plan goals
- Support and engage residents to develop/strengthen independent living skills (e.g., cooking, budgeting, housing keeping/cleaning/laundry, activities of daily living etc.) in one on one and group settings
- Design and facilitate group and individual programming r for residents focused on areas such as recreation, harm reduction, skill building, cultural connection and wellbeing, including creating documents and resources as needed
- Provide ongoing support to residents, including crisis management, de-escalation and conflict resolution
- Complete hourly checks of the building to ensure the safety of all residents and respond appropriately
- Support with new intakes by ensuring that vacant rooms are cleaned and set up for new residents, as needed, including submitting maintenance requests and ordering supplies as required
- Adhere to the code of ethics

**_ Administration_**
- Write clear, concise, and objective case notes
- Adhere to the standards set out in program procedure manual
- Complete program supplies orders and program purchases as needed with the support of the Team Lead
- Assist with completing online grocery orders for meal services as needed
- Assist with data collection and entry as directed
- Act as a support to the case management team by assisting with administrative tasks such as data entry, inputting CIVI assessments, HMIS assessment, file audits, filing, scanning etc.
- Complete additional administrative duties as required

**_ Shift Responsibilities_**
- Ensure daily cleaning and shift duties are completed to ensure safety and cohesive program delivery
- Assist with maintaining a clean and organized office space
- Provide medication assistance to residents, including completing additional administrative tasks such as updating and/or creating new Medication Assistance Record (MAR) templates
- Complete medication deliveries (put away & record in MAR binder, create new MAR sheets as needed - blister packs, vial, PRNs etc.)

**_ Team_**
- Participate and engage in training and team meetings, including completing team meeting minutes
- Collaborate with community partners (such as PACT, Homecare) in a positive and professional manner as required
- Maintain staff and resident confidentiality and clear boundaries, both inside and outside the program
- Represent the program and the agency in the community in a professional manner
- Work collaboratively with all team members to achieve excellent service and outcomes for residents
- Model professional behaviour and positive communication with residents, volunteers, staff, and partners
- Other duties as required

**What you bring**:

- Degree or Diploma in a related field of study (ex. social work, psychology, recreation therapy) is an asset, or equivalent work experience
- Excellent group facilitation, interpersonal, communication and conflict resolution skills
- Experience with pl

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