Night Auditor/front Desk Agent

4 months ago

Barrie, Canada Hampton Inn & Suites by Hilton, Barrie Full time

SCOPE AND GENERAL PURPOSE

Post and balance guest room charges and process settlement in a timely and efficient manner. Maintain files and reset the systems for the next day operations. Be committed to providing exceptional guest care and achieve full and timely completion of night audit duties as required by company policy.

MAIN DUTIES

1. Represent the hotel with pride and be a true Ambassador of Hamptonality culture cultivated amongst our team members.

2. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments as necessary, and handle all posting corrections that might occur throughout the shift.

3. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary.

4. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Audit room rates, charges and reconcile and balance revenues generated as per night audit checklist

5. Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making. 6. Ensure that guest arrival/departure is carried out in a friendly and professional manner with all cash and credit transactions being handled in accordance with company policy.

7. Ensure the security of cash, keys, safety deposit boxes and be responsible for the safety and security of the building being aware of procedures to follow in the event of emergency or disruptive situations to maintain personal safety and guest safety as required by property and company policy.

9. Program wake-up calls, set up continental breakfast and meeting rooms in accordance with property policy.

10. Ensure accurate completion and timely submission of daily reports/information to management team.

11. Carry out cleaning of the lobby and public areas as designated by property policy.

12. Complete computer system backups and save in accordance with company procedures.

13. Be aware of competitor activity and assist with sales related activities in terms of ascertaining, logging and tracking of information.

14. To ensure full completion of all duties relating to the shift and a concise handover in order to assist the smooth running of the property, effective team work and guest satisfaction.

15. Comply with attendance rules and be available to work on a regular basis. 16. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manners at all times. Must be willing to “pitch-in” and help co
- workers with their job duties and be a team player. Ability to effectively deal with guests and employee concerns in a friendly and positive manner.

**GENERAL STAFF RESPONSIBILITIES**
- To adhere to all matters relating to hygiene, health, safety and emergency procedures as laid down by law and by company policy.
- To carry out any reasonable request.
- To provide exceptional customer service with positive addressing of guest concerns/complaints in line with company policy.
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards required by company policy.
- To be committed to achievement of the company, property and department Mission Statements.
- To be a “sales person” by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitability.
- To assist with team member orientation/training within the department as required by company policy.
- To maintain standards of punctuality, uniform /dress code as appropriate to position and personal hygiene as required by property and company policy.
- To be aware of and comply with company and house rules.
- To contribute to energy conservation and ensure safe usage/storage of all materials/equipment/chemicals as per manufacturers’ instructions.
- To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operation.
- To assist with cleaning duties in order to maintain a clean and well-organized work area in line with property policy.
- To contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate to the position following procedures laid down by company policy.

**Salary**: From $16.50 per hour

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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