Technical Writer

4 days ago


Mississauga, Canada Switch Health Full time

**Working Virtually**
**3-6 Months Full-time Contract with an **Opportunity** to extend**
**Who we are**:
Established in 2017, Switch Health is leading the healthcare industry and transforming how Canadians receive healthcare. Based in the GTA, and with operations across Canada, Switch Health is delivering next generation decentralized diagnostics and patient focused digital solutions to the Canadian public. Driven by its secure, proprietary patient portal, ASMO, Switch Health is offering guided Telehealth and laboratory services in over 200 languages bringing healthcare to the comfort of client workplaces and homes.
**About the Role**:
Switch Health is looking for a driven Payroll Manager who wants to be part of a growing healthcare company - where every day we are contributing to the health and well-being of Canadians through our efforts.

Reporting to IT Director, the Technical Writer is responsible for developing both internal and customer-facing documentation for Switch Health Platforms. They will be working closely with multiple departments and clients to develop, plan, write, and edit technical documentation using a variety of formats. Overall, they will be accountable for updating existing and developing new technical instructions, writing, formatting, editing the technical manuals, and creating illustrations as needed.

**What you will be doing to make an impact**:

- Develop technical documents for operation, maintenance and troubleshooting of platforms & products
- Manage technical manual content, revision control, and content library
- Prepare documents for translation
- Develop and maintain consistent style, format, and tone in technical manuals
- Work with Switch Health Customer and Product Teams to edit documentation to technical accuracy
- Collaborate with other teams to assess systems and procedures required to deliver easily consumed, operationalized and sustainable documentation
- Create technical illustrations as required to supplement and better communicate instructions
- Create templates for internal procedures that will be accessed by other Teams
- Effectively complete technical documentation with a focus on empathy for the end user and the ability to execute on the deliverable expected
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative approaches for improvement
Analyze and interpret data to determine appropriate syntax, style, and grammatical usage
- Perform tasks related to the construction of technical and nontechnical illustrations and graphics
- Attend planning/coordination meetings to assess customer requirements
- Oversee preparation of illustrative material, selecting drawings, sketches, diagrams, and charts, supporting slide/video production, serving as editor on specific publications including article selection, artwork coordination, productions, and distribution
- May assist in preparation and layout of work for publication
- Other duties as assigned
***What you will bring to the role**:

- Technical writing diploma/certificate or bachelor’s degree in a related field is preferred
- Minimum 2 years professional experience as a technical writer
- Experience in writing reference documentations, technical and training manuals
- Ability to communicate technical concepts clearly and simply
- Strong oral and written command of the English language including grammar spelling, and sentence composition
- aimed at both management /non-technical peers
- Bilingualism in English and French is preferred
- Stakeholder management, strong collaboration, tolerance for ambiguity and critical thinking
Attention to detail when formatting and reviewing technical manuals
- Ability to extract information from interviews, technical documents, test data and hands-on work and convert it to an appropriate level for the intended audience
- Work with various stakeholders to nurture strong working relationships across internal and external colleagues
- Working experience with a variety of operating systems, programming and scripting languages, platforms and common network services and protocols
- Exceptional analytical and problem-solving skills
- Strong time management and organizational skills

**What we offer**:

- Competitive Compensation and Benefits Package
- Work from home opportunity
- Professional development, growth opportunities and career advancement
- Meaningful and rewarding work
- Autonomy to innovate and make things happen, to drive results
- High tech tools to do your job
- Excellent team environment
- Being part of a growing, reputable, and socially responsible company
- Clear, consistent, and demonstrated values-
LI-KM1
- #LI-Remote_


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