Member Contact Centre Representative

3 months ago

Kindersley, Canada Synergy Credit Union Full time

We are seeking a highly motivated and technically proficient individual to join our team as a **Member Contact Centre Representative**. In this role, you will be the first point of contact for our digital members, helping them troubleshoot technical issues, answering questions, and providing outstanding service.

You’ll build genuine relationships with our members by taking the time to understand their needs, earning their trust, and delivering a personalized experience with every interaction.

**What you’ll do**:

- Deliver omni-channel service and solutions,
- Assist members with their banking transactions,
- Provide support and troubleshooting to members having issues with our banking technology,
- Share information about the range of resources, services, and products we offer,
- Connect members with our experts for advice, and
- Take the initiative to actively reach out to members and optimize their experience with us.

**What you need for this role**:

- Proven ability to deliver exceptional customer service in a fast-paced, member focused environment.
- Strong technical aptitude, with the ability to grasp and troubleshoot various technologies (smartphones, apps, operating systems).
- Confident in managing multiple systems, software and platforms while assisting members.
- Excellent communication and interpersonal skills, with a friendly and patient demeanor.
- Ability to think critically and offer solutions to technical and service-related issues.
- Prior experience in sales, with the ability promote and cross-sell products and services that align with the members goals.
- Ability to thrive in a team-oriented environment and work effectively under pressure.
- **If you are someone with a strong background in customer service, excellent technical skills and a genuine passion for helping people, we want to hear from you**_

**More details**:

- **Hours**: 37.5 hours weekly. Permanent, full-time. Two positions available.
- **Location**: Flexible to work out of any of our current branch locations. Travel to Lloydminster may be required for the purposes of training.
- **Salary**: $44,700 - $55,800 annually.
- **Hours of operation**: Monday to Friday, 8:00 a.m. to 8:00 p.m., and Saturday and Sunday 9:00 a.m. to 5:00 p.m. Some STAT hours may be required. Various shifts are scheduled.

**What do we offer?**
- Competitive salary
- Benefits and pension (from day 1), and fabulous perks like preferred rates
- Work/life balance
- Investment in your professional development
- Leadership development and mentorship programs
- Community involvement opportunities

**A little more about us**

We’ve been named one of **Saskatchewan's Top Employers** for the **7th** consecutive year. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

At Synergy, our members are owners who profit when we do and who get a say in how we are run. We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities - for families, schools, youth groups - you name it. We are proud to serve more than 29,000 members from 12 communities in west-central Saskatchewan and have reached over $2.5 billion in assets.

**The Location**

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis. Inclusive of **Saskatoon, Lloydminster, Kindersley, Macklin, Denzil, Lashburn, Marshall, Maidstone, Neilburg, Marsden, St. Walburg, and Paradise Hill.**
- We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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