Member Advisor

**The Synergy Experience - what is it exactly? **Just ask our employees.Their dedication to our customers (members) and each other has created an incredible place to work. We offer personalized and competitive services and are proud to be a part of your local community.

We are seeking a **Member Advisor** to help us continue our rich tradition of serving our community - since 1943

**What do our Member Advisors do?**

You are one of the first people our members encounter at the branch. You will help them with whatever they are looking for or guide them to identify services and solutions they may not yet be aware of. Our Member Advisors serve our members through various channels: in person, digitally or by phone.

**Don’t have banking experience? **Not to worry; we have a great training programThis is an excellent opportunity for the customer service focused professional who has experience in retail, hospitality, or financial services.

**As a Member Advisor, you will**:

- Greet our members and provide them with the services they seek,
- Process transactions,
- Provide troubleshooting and guidance around the use of our technology products or any other challenges a member may have,
- Highlight and promote our credit union products and solutions,
- Engage in proactive member communication by participating in outbound calling, credit union promotions, campaigns, and other creative strategies,
- Identify suspicious transactions or interactions and respond appropriately.

**What you need for this role**:

- Customer service experience
- Sales skills
- Experience handling cash and completing financial transactions
- Tech savviness and a love for technology
- A desire to learn in a culture that embraces ongoing learning and development
- Enjoyment in working with the public - by engaging and providing assistance to meet our members’ needs.

**More details**:

- Permanent full-time. 37.5 hours weekly.
- Salary: $44,700 to $55,800 per annum.

**What do we offer?**
- Competitive salary
- Benefits and pension (from day 1), and fabulous perks like preferred rates
- Work/life balance
- Investment in your professional development
- Leadership development and mentorship programs
- Community involvement opportunities

**A little more about us**:
We’ve been named one of **Saskatchewan's Top Employers** for the **7th** consecutive year. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

At Synergy, our members are owners who profit when we do and who get a say in how we are run. We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities - for families, schools, youth groups - you name it. We are proud to serve more than 29,000 members from 12 communities in west-central Saskatchewan and have reached over $2.5 billion in assets.

**The Location**

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis. Inclusive of Saskatoon, Lloydminster, Kindersley, Macklin, Denzil, Lashburn, Marshall, Maidstone, Neilburg, Marsden, St. Walburg, and Paradise Hill.
- We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check._

**Job Types**: Full-time, Permanent

Pay: $44,700.00-$55,800.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-11-10