Customer Service Coordinator- Full-time, Permanent
7 months ago
**Full job description**
Chateau Window & Door Systems is a full service window and door sales and installation company specializing in custom homes and renovations in the Greater Toronto Area.
We are an entrepreneurial, growing company and are currently seeking an energetic and enthusiastic _**experienced**_ **Service Coordinator** who can manage, track and resolve after sales service issues as related to the supply and installation of windows and doors.
**Position Responsibilities**:
- Take ownership of a Service Ticket throughout its full life cycle
- Communicate with clients with regards to after-sale services.
- Resolves problems by executing on action plans provided and communicating them accurately and clearly
- Maintain/Update a database of all service issues, including a service calendar.
- Coordinate field service technician schedule.
- Schedule appointments with stakeholders and field service technician
- Work one-on-one daily with the Service Technician to ensure a productive daily schedule is kept.
- Working with vendors and 3rd parties for parts orders, warranty issues, quotes
- Issue work orders for assessments and corrective action
- Send completed work orders to accounting for billing
- Maintain quality service and communication with Stakeholders and clients
- Resolve service issues and improve current service desk methods to increase productivity and customer service.
**Knowledge/Experience Required**:
- At least 2 years of service desk experience
- Attention to detail, critical thinking and creative problem solving skills
- Strong written and verbal communication skills with a good command of the English language
- Provides outstanding customer service to both internal and external stakeholders
- Strong organizational and time management skills and ability to manage numerous projects simultaneously
- Computer savvy (Microsoft Office required) (MS Sharepoint and MS Access an asset)
- Self motivated and enjoys working in a team environment with the ability to work independently
- Willing and able to obtain comprehensive industry knowledge (windows/doors)
- Detail oriented & Highly Organized
- Experience working with tight deadlines in a fast paced environment
- Experience in a liaison role with Customer service experience
- Experience working with multiple projects
- Strong reporting & presentation skills
- Ability to use date to Identify trends and make recommendations
Salary Commensurate with experience
**Job Types**: Full-time, Permanent
Pay: $37,465.67-$87,241.72 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
-
Full Time/part Time Call Center Support Wfh
7 days ago
Toronto, Canada Taco Time Full time**The Job**: You will need to be self-motivated, enthusiastic, driven and have great office skills. **The role includes**: - Working across all aspects of our helpdesk in a timely manner aiming for a one touch customer service experience; - Providing end to end resolution of all customer enquiries or queries - Handle client disputes with compassion and...
-
Toronto, Canada Interval House Full timeDo you want a purpose filled life? Are you looking for work-life balance? Are you enthusiastic about delivering superior services and care to clients? Are you results focused with an emphasis on quality and quantity standards with great attention to detail? Do you thrive in a diverse and change-positive work environment? Do you value a professional,...
-
Child & Youth Coordinator (Permanent Full-time)
7 months ago
Toronto, Canada Interval House Full timeDo you want a purpose filled life? Are you looking for work-life balance? Are you enthusiastic about delivering superior services and care to clients? Are you results focused with an emphasis on quality and quantity standards with great attention to detail? Do you thrive in a diverse and change-positive work environment? Do you value a professional,...
-
Customer Service Representative
7 months ago
Toronto, Canada Longo's Full timeWe are looking for a Customer Service Representative - Full Time who is passionate about food and enjoys working in a fast paced, team environment! Do you have outstanding customer service skills? Are you passionate about the food industry? If so, come join our growing team! Position: Customer Service Representative - Full Time What you’ll do: -...
-
Customer Service Lead
2 months ago
Old Toronto, Canada West Egg Security Full timeTactical Security Team Lead Specialist- RespiteSECURITY DONE DIFFERENT! A CUSTOMER SERVICE BASED APPROACH.The West Egg Group Security offers strategic security solutions and customized human resource planning and management to organizations across diverse industries. Our management team, led by professionals with decades of people management experience in...
-
Property Claims Examiners
1 week ago
Toronto, Canada Property Claims Examiners - Full-time (Remote, Ontario) Full timeCompany: Property Claims Examiners - Full-time (Remote, Ontario) International Programs Group (IPG) is an independent third-party administration (TPA) team providing claims services for Lloyd's of London syndicates, domestic insurers, self-insured entities, and organizations with high financial retentions.- Responsibilities: - Examine moderate to...
-
Customer Service Representative
5 days ago
Toronto, Canada Longo's Full timeLongo’s is committed to fostering a diverse and inclusive environment where team members have a place to grow and pursue excellence, have the latitude to take ownership of their careers and the support and encouragement necessary to be the best they can throughout their career. We are a Canadian, family operated food retailer which has grown and prospered...
-
Spa Coordinator
2 months ago
Toronto, Canada Miraj Hammam Spa Toronto Full time_**This role is part-time and can transition to full-time with required availability on Saturdays and Sundays.**_ **Job Overview for Spa Coordinator**: The Spa Coordinator is ultimately responsible for ensuring 100% guest satisfaction by providing exceptional customer service to Spa guests. To answer all guest questions in person or over the phone related...
-
Customer Service Coordinator
1 week ago
Toronto, Canada TBD Telecom By Design Inc Full time**About us** TBD Telecom By Design Inc. is a nimble organization comprised of seasoned professionals and bilingual office Staff Headquartered in Toronto, ON CANADA. We specialize in: - Installation and Service of Telecom Communications Systems - Structured Network Cabling Installation - Testing and Terminating of Network Data Cables - VoIP Telephone Systems...
-
Customer Service Representative, Fbo
7 months ago
Toronto, Canada Porter Airlines Inc. Full timeJob Summary: Reporting to the Manager, FBO, the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our passengers while providing operational support to other team members. Duties & Responsibilities: - Project a professional manner with an emphasis on customer service and hospitality- Ensure compliance...
-
Dispatcher/customer Service
7 days ago
Greater Toronto Area, Canada Smile HVAC Service and Installation Full timeCompany providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator. Great team work experience, benefits and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure...
-
Clerical Associate
1 week ago
Toronto, Canada Runnymede Healthcare Centre Full time**Position summary**: The Clerical Associate provides support to the patient care team. He/she also acts as a navigator for patients and families. Complete coordination duties to ensure the patient care is organized and standardized. He/she is a key contact for patients, substitute decision makers (SDMs), LHIN, Patient Flow team, lab team, healthcare...
-
Full-time Education Coordinator
1 week ago
Toronto, Canada Scholars Education Centre Full time**Scholars of Leaside** is seeking a passionate and enthusiastic **Education Coordinator** to join our team. If you're looking for a challenging, fast-paced, and rewarding work environment, we want to hear from you! As a successful Scholars Education Coordinator, your primary responsibility will be to assist the Centre Director in managing day-to-day...
-
Full-time Education Coordinator
2 weeks ago
Toronto, Canada Scholars Education Centre Full time**Scholars of Leaside** is seeking a passionate and enthusiastic **Education Coordinator** to join our team. If you're looking for a challenging, fast-paced, and rewarding work environment, we want to hear from you! As a successful Scholars Education Coordinator, your primary responsibility will be to assist the Centre Director in managing day-to-day...
-
Loft Coordinator
5 months ago
Toronto, Canada Longo's Full timeWe are looking for a Loft Coordinator - Full Time who is passionate about food and enjoys working in a fast paced, team environment! Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales? If so, come join our growing team! Position: Loft Coordinator - Full Time This is your opportunity to...
-
Toronto, Canada Vaultra Storage Full timeWe provide self-driven, energetic, and hardworking individuals with the opportunity to be a part of a fast-growing Company in Canada. **Location: 200 Fairbank Avenue, York, ON M6B 4C5** **Working Hours**: Typically, 9:00 AM to 5:00 PM /40 hours per week **What's in it for you**: - Full-time, year-round position - Opportunity to work in a fast-growing...
-
Full-time Customer Service Representative
7 months ago
Toronto, Canada Vaultra Storage Full timeWe provide self-driven, energetic, and hardworking individuals with the opportunity to be a part of a fast-growing Company in Canada. **Location: 200 Fairbank Avenue, York, ON M6B 4C5** **Working Hours**: Typically, 9:00 AM to 5:00 PM /40 hours per week **What's in it for you**: - Full-time, year-round position - Opportunity to work in a fast-growing...
-
Full Time Reservation Agent
24 hours ago
Toronto, Canada Cullitons Limousine Service Full timeDispatcher/Customer Service We are always seeking professional, detail-oriented individuals to join our airline and limousine divisions. Presently we are looking to fill a full-time customer service/reservation agent position. **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Handle multiple phone lines in a calm, effective and professional manner. - Arrange...
-
Customer Service Department Manager
2 months ago
Toronto, Canada Longo's Full timeWe are looking for a Customer Service Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment! Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales? If so, come join our growing team! Position: Customer Service Manager - Full Time This...
-
Bilingual Intake Coordinator
7 months ago
Toronto, Canada Lifemark Health Group Full time**Bilingual Intake Coordinator - Customer Contact Centre** **Location**: Remote-based office within Ontario, Canada **Status**: Permanent full time **Schedule**: The Customer Contact Centre is open between 8am-9pm EST Monday-Friday; 8 hour daily shifts will vary throughout the week during this timeframe The **Bilingual **Intake Coordinator** role with...