Client Service Representative
5 days ago
AmbiSoft is a leading software development company specializing in innovative technology solutions for businesses. Our focus is on delivering high-quality, customized software that helps organizations streamline their operations and grow. Join our team and be a part of a company that values creativity, collaboration, and growth.
**Role Overview**:
As a **Client Services Representative**, you will serve as the first point of contact for our clients, providing exceptional customer service, troubleshooting, and ensuring a seamless experience with our software products. After the initial trial period, there is an opportunity to transition into a remote work setup, offering flexibility and work-life balance.
**Key Responsibilities**:
- Handle inbound client inquiries and resolve issues promptly and professionally
- Provide product information and guidance to clients on software usage
- Troubleshoot technical issues and escalate as needed to appropriate teams
- Document client interactions and issues for tracking and improvement purposes
- Collaborate with internal teams to ensure client needs are met
- Assist with the onboarding of new clients and product training
**Requirements**:
- Previous customer service or call center experience is a plus
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and work in a fast-paced environment
- Positive attitude and a passion for customer satisfaction
At AmbiSoft, we offer opportunities for growth and the flexibility to work from home after your trial period. If you are motivated to deliver outstanding service and help our clients succeed, we would love to hear from you
Pay: $19.04-$20.30 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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