Robotics - Service Technician

7 months ago

Kitchener, Canada Deep Trekker Inc. Full time

We are currently seeking a dependable and enthusiastic Technician, who is passionate about excelling in their work and takes pride in providing world class service This role is presently focused on our pipe crawler product line, supporting other teammates and production as needed.

If you want to work on cool things with good people on problems that matter, then Deep Trekker is the place for you.

**Job Summary**:
We’re seeking a talented technician with diagnostic skills to upgrade and repair our pipe crawler products from our customers and B2B network of dealers.

**Responsibilities**:

- Maintain in-depth knowledge of products and features to support products, customers and internal team members.
- Troubleshoot and diagnose problems with current and obsolete equipment.
- Adhere to workflow, rules and procedures for biohazard and sanitary equipment.
- Service units per the queue and assist team members with their respective queues.
- Document all actions taken per procedures utilizing paperwork, CRM and ERP.
- Reports to the Lead Technician and Service Manager
- Other duties as required including inventory

**Skills and Qualifications**:

- High attention to detail.
- Excellent communication skills.
- 3-5 years of technical experience with electrical mechanical equipment or similar
- **Team Player**:You work well with a variety of personalities and jump at opportunities to support your colleagues and customers. You understand that being dependable is critical to supporting your team, other departments and customers that you will be interacting with.
- **Driven**: You have dedicated follow-through and integrity, working with a sense of urgency to help ensure the needs of our customers are met.
- **Professional**: You understand how to cater to your audience and ensure that the company and our values are well represented in a way that is meaningful to our customers.
- **Communications**: You have exceptional written and verbal skills, have grace under great pressure and you understand that listening is the most important part of any conversation.
- **Fun**: You are charismatic and can talk to anyone; you are flexible and excited to build something at DeepTrekker and help our customers realize the same.
- **Smart**: You understand the big picture and how details come together to make things happen. You set goals, break them down into tasks, and ensure those tasks are completed with mínimal guidance and maximum organization.

Bottom Line? You love people and are naturally motivated and get a thrill from accomplishment. You must be excited to dig in and help the business and our customers reach the next level of success.

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kitchener, ON N2R 1S1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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