Customer Support and Repair Technician

5 months ago

Kitchener, Canada InkSmith Full time

We’re looking for a full-time **Customer Support & Repair Technician** to help our growing businesses provide excellent service to our customers across Canada on their 3D printers, laser cutters, robotics kits and a growing variety of maker tools and consumables.

Our company operates three brands that serve customers in education, industrial shops, home-based businesses and hobbyists.

**InkSmith**:

- 3D printers, laser cutters and robotics kits for education systems across Canada

**Filaments.ca**:

- 3D printers (FDM and SLA), laser cutters, vinyl cutters and more to come for primarily hobbyists, industrial shops and home businesses.

**Forward Education** - robotics and coding kits for K-12 school districts primarily in North America, with some sales in Europe, Asia and Australia.

This role will be hybrid, with some repairs needing to be performed either on-site with customers (across Southern Ontario) or at our offices in Kitchener at 490 Mill Street.

Resolution of customer challenges include on-site and remote process coaching, hardware repair, software guidance, and overall teaching best practices.

**Role & Responsibilities**
- Provide excellent customer service and a customer-first attitude.
- You’ll clarify the customer complaints, determine the cause, select, and explain the best solution, then follow-up to make sure the issue is resolved.
- Diagnosis, maintenance, repair, and general support of InkSmith products (specifically 3D Printers and Laser Cutters), both onsite and offsite.
- Participate in writing excellent help documentation—both for internal use and for our customers.
- Participate in creating help videos to guide customers on how to complete a task and complement help documentation.
- Log tickets with the development team and escalate appropriately based on the impact of the issue.
- Collaborate with logistics of incoming and outgoing service products in conjunction with shipping/fulfillment team.
- Ensure ongoing functionality of all equipment

**Qualifications & Education Requirements**
- 1-3 years of technology support experience
- 1-3 years of laser, 3D printer, or microcontroller experience
- Ability to provide remote end user support
- Excellent diagnostic and troubleshooting/problem solving skills with the ability to evaluate complex issues and develop actionable plans
- Excellent communication skills. Ability to communicate effectively with users at all levels of the organization
- Highly organized and process oriented. A high attention to detail and proven ability to manage multiple competing priorities simultaneously. You can manage and prioritize several different projects.
- Requires travel to various sites. A full G license is required and periodically travel to locations in Southern Ontario.
- You can translate technical ideas for non-technical audiences.
- Demonstrable critical thinking, communication, and creative problem-solving skills.
- Ability to learn new software platforms quickly.
- Self-starter, positive attitude, ability to continuously develop and adapt to a growing team.
- A passion for 3D Printer, Laser Cutting, and Robotics is a bonus
- **We are looking to hire this position immediately.**_

We look forward to hearing from you

Pay: From $22.63 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Kitchener, ON N2G 2Y6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Equipment repair: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Class G Licence (required)

Work Location: Hybrid remote in Kitchener, ON N2G 2Y6

  • Appliance Repair Technician

    5 months ago

    Kitchener, Canada Quality Appliances Repair Full time

    **Part-Time / Full-time Appliance Service Technician - Contract/Commission-Based** **Company Name**: Quality Appliances Repair **Location**: Kitchener, ON Quality Appliances Repair, an authorized repair service for home appliance manufacturers, is currently seeking Part-Time Appliance Service Technicians to join our team in Kitchener, ON. This position...

  • Appliance Repair Technician

    3 months ago

    Kitchener-Waterloo, Canada Turbo Techs Appliance Repair Full time

    ## Overview # Responsibilities - Repair and service a variety of household appliances - Provide excellent customer service while on-site - Interpret and follow appliance schematics for troubleshooting and repairs - Utilize mechanical knowledge to disassemble and assemble appliances - Knowledge of HVAC systems and electrical components # Qualifications -...

  • Automotive Service Technician

    4 weeks ago

    Kitchener, Ontario, Canada Kitchener Kia Full time

    Job SummaryWe are seeking an experienced Automotive Service Technician to join our team at Kitchener Kia. As an Automotive Service Technician, you will be responsible for diagnosing and repairing complex automotive issues, including engine and electrical systems.Key ResponsibilitiesDiagnose and repair complex automotive issues, including engine and...

  • Automotive Service Technician

    4 weeks ago

    Kitchener, Ontario, Canada Kitchener Kia Full time

    Job Title: Automotive Service Technician - Engine Repair SpecialistJob Summary: We are seeking a skilled Automotive Service Technician to join our team at Kitchener Kia. As an Automotive Service Technician, you will be responsible for diagnosing and repairing complex automotive issues, including engine repair, electrical and electronic systems, and more.Key...

  • Automotive Service Technician

    4 weeks ago

    Kitchener, Ontario, Canada Kitchener Kia Full time

    Job SummaryWe are seeking an experienced Automotive Service Technician to join our team at Kitchener Kia. As an Automotive Service Technician, you will be responsible for diagnosing and repairing complex automotive issues, ensuring that our customers' vehicles are safe and reliable.Key ResponsibilitiesDiagnose and repair complex automotive issues, including...

  • Automotive Repair Technician

    4 days ago

    Kitchener, Ontario, Canada Prestige Auto Collision Full time

    Prestige Auto Collision seeks an experienced Automotive Repair Technician to join our team. As a skilled tradesperson, you will be responsible for performing complex repairs on damaged vehicles.About the RoleWe offer a competitive salary range of $45,000 - $65,000 per year, depending on experience.The successful candidate will have a Secondary (high) school...

  • Automotive Body Repair Technician

    4 weeks ago

    Kitchener, Ontario, Canada Davidson Contract Services Full time

    Job SummaryWe are seeking a skilled Automotive Body Repair Technician to join our team at Davidson Contract Services. As a key member of our team, you will be responsible for repairing and refinishing damaged vehicles to their original condition.Key ResponsibilitiesClean and maintain a safe and organized workspaceAssess and repair damage to vehicle body and...

  • Appliance Repair Technician

    3 months ago

    Kitchener-Waterloo, Canada Turbo Techs Appliance Repair Full time

    *Job Overview* *Responsibilities* - Diagnose and repair various household appliances such as refrigerators, washers, dryers, and ovens - Install and assemble new appliances - Interpret schematics and technical manuals to troubleshoot issues - Provide excellent customer service by explaining repairs and maintenance procedures - Maintain accurate records of...

  • Automotive Repair Technician

    4 days ago

    Kitchener, Ontario, Canada Budds' Group of Companies Full time

    As a prominent body shop in Canada, Carstar Kitchener King is expanding to meet the growing demands of our customers.We are seeking an experienced automotive repair technician or painter with prior experience in a body shop to join our team.Key Requirements:Prior experience as a body technician, painter, or apprenticeBenefits:Part of one of the...

  • Heavy Equipment Repair Technician

    4 days ago

    Kitchener, Ontario, Canada Davidson Contract Services Full time

    At Davidson Contract Services, we are seeking a highly skilled Heavy Equipment Repair Technician to join our team. This is a full-time position that offers a competitive salary and benefits package.About the RoleWe are looking for an individual with experience in truck trailer systems repair and maintenance. As a Heavy Equipment Repair Technician, you will...

  • Auto Body Technician

    5 months ago

    Kitchener, Canada COLLISION REPAIR EXPERTS KITCHENER Full time

    _**Collision Repair Experts Kitchener (powered by FIX) is looking for a Collision Repair Technician to join their team!**_ **Duties**: - Repair and restore damaged vehicles and thoroughly inspecting the vehicle and planning the repair process. - Follow the company standard operating procedures. - Uphold the quality and standards of the services of the...

  • Auto Body Repair Technician

    5 months ago

    Kitchener, Canada Simplicity Car Care, Kitchener Full time

    Auto Body Technician **Duties**: - We work full time monday to friday 8am to 4:30pm, we do not offer other shifts at this time. - Perform automotive repairs and maintenance tasks, including but not limited to: - Auto body repair and restoration, assess and repair structural components with the ability to use frame equipment - The ability to tear down and...

  • General Laborer Service

    4 months ago

    Kitchener, Canada Grill Hero Full time

    General Labourer Service & Repair Technician $18-$25/hr Position Highlights Competitive WagesBenefits AvailableTips + BonusesWorking at different locationsAdvancement opportunitiesIncreased customer service & technical skills Job Duties and Responsibilities Cleaning barbecues and ovens at both Commercial and...

  • Automotive Service Technician: Engine Repair Specialist

    4 days ago

    Kitchener, Ontario, Canada Kitchener Kia Full time

    Job DescriptionWe are seeking a skilled Automotive Service Technician to join our team at Kitchener Kia. As an Automotive Service Technician, you will play a critical role in ensuring the quality and reliability of our vehicles.Key Responsibilities:Discuss work with supervisor to ensure efficient workflow and maximize productivity.Review work orders to...

  • Master Technician

    7 days ago

    Kitchener, Ontario, Canada AutoIQ Full time

    Ambitious and innovative company, AutoIQ Dealership Network, seeks a skilled 310S Licensed Technician or Apprentice Technician to join their high-volume dealership in Ontario. As a customer-focused professional, you will perform supervised inspections, repairs, maintenance, and installations efficiently and safely according to manufacturer quality and time...

  • Automotive Technician

    4 weeks ago

    Kitchener, Ontario, Canada The 401 Group of Companies Full time

    At The 401 Group of Companies, we're seeking a skilled Automotive Technician to join our team. As a key member of our service department, you'll be responsible for diagnosing and repairing complex vehicle issues.Key Responsibilities:Diagnose and repair vehicle malfunctions using advanced diagnostic toolsPerform routine maintenance and repairs on vehicles to...

  • Photocopier and Printer Repair Service Technician

    5 months ago

    Kitchener, Canada OE Canada Inc. Full time

    OE Canada Inc. is looking for an experienced Photocopier /printer Service repair Technician for the Kitchener, Waterloo, Guelph and surrounding area. This is a career level position responsible for maintaining and servicing Photocopiers/MFP printers B/W and Color. Digital connectivity and excellent customer skills required. Must have previous Photocopier or...

  • Technician

    3 weeks ago

    Kitchener, Canada Kitchener Hyundai Full time

    Are you passionate about cars? Do you thrive in a dynamic, fast-paced environment? We're seeking a skilled 310S Mechanic to join our exciting team! As a vital member of our crew, you'll dive into the heart of our repair facility, ensuring our customers trucks are in top-notch condition to hit the road with confidence. From diagnostics to repairs, you'll...

  • Customer Copier Service Technician

    5 months ago

    Kitchener, Canada OE Canada Inc. Full time

    OE Canada Inc. is looking for an experienced Copier Customer Service Technician for the Kitchener, Waterloo, Guelph and surrounding area. This is a career level position responsible for maintaining and servicing Photocopiers/MFP printers B/W and Color. Digital connectivity and excellent customer skills required. Must have previous Photocopier or Printer...

  • Automotive Specialist

    7 days ago

    Kitchener, Ontario, Canada Kitchener Kia Full time

    Job OverviewWe are seeking an experienced Automotive Service Technician to join our team at Kitchener Kia. As a key member of our service department, you will be responsible for ensuring the highest level of customer satisfaction by performing vehicle repairs and maintenance with precision and efficiency.Estimated SalaryThe estimated salary for this position...