Technical Support Analyst 1

6 months ago

Ottawa, Canada The Ottawa Hospital Full time

**About The Ottawa Hospital**:

- Inspired by research and driven by compassion- The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.- Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.**Position Information**:
This position will be across all three campuses.

**Rotation/Shifts**:
Days, 8 hour shifts.

**Basic Requirements**:
- College diploma, Undergraduate degree or equivalent experience in a related field;
- Experience in IT supply chain procedures and processes;
- Two (2) years experience in a computer technical environment;
- Excellent customer service skills including patience and diplomacy;
- Knowledgeable in HelpDesk best practices;
- Team player with demonstrated commitment to service excellence;
- Knowledge of Microsoft’s Windows operating system environment;
- Experience in supporting clients in a field technician role;
- Experience in computer hardware support services, technology and network communications;
- Strong analytical and problem-solving skills;
- Strong interpersonal skills;
- Excellent organizational and time management skills;
- Ability to work independently with mínimal or no supervision.**Preferred Qualifications**:

- Microsoft certifications, such as Microsoft 365 Certified: Modern Desktop Administrator or Microsoft 365 Certified: Security Administrator, demonstrating expertise in Office 365 and ensuring up-to-date knowledge of the platform.
- Security and Compliance Expertise: Understanding of Office 365 security features and compliance requirements.
- User Training and Support Skills: The ability to provide effective training and support to healthcare staff on how to use Office 365 tools efficiently. Strong communication and problem-solving skills to address user questions and issues.
- Experience with ServiceNow, Office 365, EPIC;
- Experience with powershell scripting and understanding of API's;
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).

**What you can expect from us**:

- The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.- We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.- The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.-
- The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

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