ERP Administrator

Elmira Pet Products is looking for an _**ERP Administrator **_to join our Finance Team

Come join a great team at a locally owned, Canadian company

**Who we are**:
Elmira Pet Products is the largest Canadian Private Label dry pet food manufacturer. We provide unique growth-based opportunities that drive sales for global partners. We have over 30 years' experience developing and manufacturing a full range of dry dog and cat food products, including therapeutic diets (vet channel), holistic, premium, mid-range, and price sensitive formulations.

Our customer base is diverse. We produce well-known brands for top tier customers in various channels such as mass merchandise, grocery, pet specialty, and online. Our expertise also allows us to manufacture unique diets for distribution to niche markets.

**The role**:
Reporting to the Financial Controller, you will be directly responsible for implementing and providing support for the Company’s Enterprise Resource Planning (ERP) system. This position troubleshoots issues and assists end users and works to develop solutions to business challenges within the ERP system.

**What we offer**:
We offer a competitive salary _(currently under review)_, a great benefits package, RRSP matching program, and incentives program.

We have company events, such as BBQ's, giveaways, and fantastic pet food product discounts - awesome for people who have pets

**What you'll do**:

- Ongoing support of our ERP system (QAD) and all related modules.
- Implement improvements and changes to QAD, providing training and documentation.
- Support ERP related upgrades and implementations.
- Monitor data flow to and from our ERP system.
- Provide support to QAD end users, including but not limited to training, modifications, and troubleshooting.
- Maintain and support external modules such as Customer Self Service, Electronic Data Interchange (EDI), and Enterprise Asset Management.
- Work with outside consultants and programmers to update and implement new programs and improvements.
- Monitor inbound and outbound QXtend files.
- Understanding of server file system - move or compile programs.
- Understanding of data files, where they reside and how they will load (primarily used for EDI).
- Monitor and decipher error messages and resolve issues relating to ERP and subsystems.
- Quote and complete new EDI Trading Partner setup.
- Responsible for sign off EDI costs.
- Annual EDI certificate renewals.
- Customizations - understand what exists and how that impacts core ERP functionality.
- Excelerator Administration - build and maintain excelerator templates.
- Maintain and monitor QAD security.
- Build and Maintain browses within QAD.
- Other duties as assigned.

**What you'll have**:

- Degree or diploma in IT Support, Business, or related field.
- Working knowledge and understanding of ERP systems and best business practices.
- Working knowledge and understanding of QAD software an asset.
- Strong technical background.
- Strong customer service skills.
- Strong written and oral communication skills.
- We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Elmira Pet Products will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability - related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- related: 1 year (preferred)

Ability to Commute:

- Elmira, ON (required)

Work Location: In person