Dispatcher / Funeral Staff Scheduler
2 months ago
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work
Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.
**JOB RESPONSIBILITIES**
**Dispatching/Paperwork**
- Provides consistent support by dispatching resources to meet the needs of client families
- Receives first call information and initiates the resources required for dispatch
- Processes removal paperwork
- Assists with recording keeping of embalming documentation as required
- Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
- Removals, physically loading caskets into vehicles at times
- Visitations
- Transfers of casketed decedent and/or remains to final dispositions
- Decedent memorial services
**Scheduling**
- Schedules activities for both the internal staff as well as market locations
- Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
- Removals
- Visitations
- Transfers of casketed decedent and/or remains to final dispositions
- Decedent memorial services
- Maintains in-house scheduling of location resources
- Schedules sufficient resources to meet market commitments
**Customer Service**
- Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
- Builds and maintains strong relationships by promoting a team atmosphere
- Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
- Leads by example while staying engaged and supportive of company initiatives
**Manage Inventory (Location specific)**
- Takes and places orders for necessary supplies
- Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
- Order additional general supplies at the direction of the location management.
- Performs other duties as directed by management
**MINIMUM REQUIREMENTS**
**Education**
- High school diploma or GED equivalent
**Licenses**
- A valid driver’s license is preferred
- A reliable working vehicle is preferred as the location can be hard to commute to year round by transit
**Experience**
- Minimum of six (6) months scheduling or logistics experience
**Knowledge, Skills and Abilities**
- Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
- Ability to resolve issues in accordance with company goals and objectives
- Excellent communication skills and interpersonal skills
- Ability to prioritize and organize effectively with a keen sense to detail
- Ability to work in a fast paced, high pressure environment
- Ability to multi-task using multiple software programs simultaneously
- Ability to communicate with associates, customers, supplies in person or by phone
- Good driving record
**Pay Rate**
- $24.00 per Hour
Postal Code: V2T 2X5
Category (Portal Searching): Operations
Job Location: CA-BC - Abbotsford
Job Profile ID: K00204
Time Type: Full time
Location Name: Woodlawn Funeral Home
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