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Information Technology Manager

4 months ago

Richmond, Canada TEK Group Full time

**Incident Management Services**:

- Manage the lifecycle of all incidents.
- The movement of airplanes, passengers, and baggage; or
- The day-to-day work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.

**Incident Coordination**:

- The coordinator oversees incidents from the start of the incident to the restoration of normal service operation.

**Responsibilities**:

- Coordinates with the Service Desk to ensure proper recording of incidents
- Incident briefing general and IT outage briefings
- Determines if an incident needs to be escalated according to the priority and severity of the issue
- Confirms that each incident is resolved, and that service is restored
- Participates in incident reviews
- Must coordinate with the on-call Airport Authority IT Manager during Critical or High priority
- incidents (P1 or P2)
- Contacts the on-call IT Manager or responsible IT Manager per the Escalations to On-Call IT
- Manager or responsible Manager during exception scenarios” section of the information
- Technology Incident Prioritization and Escalation Standards document

**Infrastructure Services**
- Infrastructure refers to the combination of hardware, software, network resources and services required within the airport’s IT environment

**Server and Storage Servers**
- Create Virtual Machines (VMs)
- Coordinate decommissioning of servers (physical and virtual)
- Exclusion: Linux VMs are exclusively supported by YVR-IT resources

**Backup Operations**
- Daily status review of Commvault (jobs and events). Take action for any issues or failures
- Perform restores upon request

**Patch Manager Operations (done in SolarWinds)**
- Review scheduled patching jobs for success and failures
- Add and remove servers from the automated patching schedules

**Perform Daily System Health Checks and take action for any issues or failures**
- BIWIS/BODB/ITD, Baggage Reconciliation System, VIBES, FBLB, AMS, Omnivex/Moxie

**Network Services DNS**
- Add / remove DNS records

**Network Edge / Access Layer**
- Build switch stack
- Upgrade the code on a switch stack
- Clear and assign switch ports

**Telecoms**
- Configure VOIP phones (using Cisco Call Manager) for moves, adds, and changes to phones and intercoms

**Database**
- Daily Oracle RMAN backup checking and take action for any issues or failures
- Daily SQL database backup checking and take action for any issues or failures
- Assist other teams with quarterly Windows server patching where SQL cluster failover is needed

**Monitoring Services**
- Daily review of SolarWinds alerts and take action for any issues or failures
- Maintain equipment list in SolarWinds
- Monitor Database health using RedGate SQL server and Oracle OEM and take action for any issues or failures
- Must have PC and Tablet skills
- Must be well versed in MS Windows, MS Office
- Minimum 4 Years’ Experience
- CompTIA A+ and Network + Certification would be an asset
- ITIL Foundations Certification would be an asset

**Job Type**: Permanent

**Salary**: $28.00-$31.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Incident management: 5 years (preferred)
- Ticketing System: 4 years (preferred)
- DNS: 4 years (preferred)
- Solarwinds: 4 years (preferred)
- SQL: 3 years (preferred)
- Oracle: 3 years (preferred)
- Virtual Machine: 4 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)
- CompTIA Network+ (preferred)
- ITIL Certification (preferred)

**Speak with the employer**
+91 9347843649