Guest Services Supervisor/manager On Duty
6 months ago
**About us.**
At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.
Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.
**About the job.**
The Guest Services Supervisor/Manager and Duty serves as a role model for the guest service team, ensuring a smooth guest experience from their initial inquiry to check-out. In this role, strong communication and leadership skills are utilized to deliver continuous training and coaching to the guest services team, while acting as the face of the resort in all guest interactions.
**About you.**
- A professional, warm, and graceful presence
- Strong problem-solving abilities, with the capacity to handle challenging situations calmly and effectively
- Strong leadership skills with the ability to inspire and motivate a team
- Effective, efficient, and professional communication skills
- Ability to create a comfortable work environment that fosters learning, growth, and development
- An extremely guest-focused mindset, coupled with the ability to work with a variety of personalities
- Ability to work weekends with a varied schedule (7am-3pm, 11am-7pm, 3pm-11pm shifts) required
- Possession of Serving It Right or a willingness to obtain them
- 2-3 years of prior experience in a customer-focused role, preferably in a hotel or hospitality setting
- 1-2 years of prior supervisory or management experience in a customer-focused position preferred
**What you'll be doing.**
- Welcome guests with warmth and professionalism, ensuring a positive first impression
- Uphold consistent, high-quality guest service that aligns with resort standards
- Foster an environment of excellent customer service by empowering employees and serving as a role model
- Skillfully employ guest recovery techniques to successfully address service-related issues
- Monitor the team's skills and identify areas for improvement
- Provide support for the developmental needs of others through coaching, mentoring, and training
- Assist with department action plans and projects
- Identify opportunities that may exist to reduce costs in all aspects of the department
- Set rates for online platforms as directed by the Director of Guest Services
- Use ordering systems to maintain office supply levels
- Assist with onboarding and training programs for new employees
**What we offer.**
- The wage offered for this position is $24-$26 per hour based on experience
- We are committed to the health and wellness of our team members and offer extensive benefits to support their well-being
- An award-winning culture that makes you excited to come to work
- The opportunity to showcase your skills and make a difference in a stunning location
- Personal and professional development opportunities
- Employee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa, as well as free paddle sport rentals at the Brentwood Bay Marina for you and a friend
- Friends and family discounts on hotel rooms
-
Guest Services Supervisor
6 months ago
Victoria, Canada Central Walk Mayfair Shopping Centre Full timeReporting to the General Manager, the Guest Services Supervisor is responsible for the complete operation of the Guest Services desk at Mayfair Shopping Centre. Responsibilities include, but are not limited to the following: - All aspects of hiring, training, motivating, mentoring and leading staff effectively in order to ensure the consistent delivery of...
-
Guest Services Manager
6 months ago
Victoria, Canada Brentwood Bay Resort Full time**What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...
-
Housekeeping Supervisor
6 months ago
Victoria, Canada Fairways Hotel on the Mountain Full timeWe are looking for a reliable and friendly Housekeeping Supervisor to join our team at the Fairways Hotel. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to the highest standard. Your duties will also include inspecting arrival rooms and will also be responsible for supervisory oversight of the housekeeping...
-
Housekeeping Supervisor
6 months ago
Victoria, Canada Fairways Hotel on the Mountain Full timeWe are looking for a reliable and friendly Housekeeping Supervisor to join our team at the Fairways Hotel. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to the highest standard. Your duties will also include inspecting arrival rooms and will also be responsible for supervisory oversight of the housekeeping...
-
Guest Services Supervisor Victoria BC
2 weeks ago
Victoria, British Columbia, Canada AccorHotel Full timeAccorHotel Job Opportunity in Victoria, BCWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at the Fairmont Empress in Victoria, BC. As a key member of our hospitality team, you will be responsible for leading the Guest Services team to deliver exceptional guest experiences.About the Role:Serve as a leader and mentor...
-
Guest Services Agent
7 months ago
Victoria, Canada WildPlay Full timeIf you would love to work in an outdoor environment with fun-loving and adventurous people, we have a job for you! WildPlay Victoria seeks enthusiastic people to help direct our guest's experiences through our forested zip line adventure park. Get paid to play with us! **Job Perks** - Free zip lining - Full and part-time hours available and can change...
-
Duty Manager
3 weeks ago
Victoria, Canada Marriott Victoria Inner Harbour Full time_Managed by Atlific Hotels, the _**Victoria Marriott Inner Harbour **_overlooks Victoria's historic and charming downtown, located just steps from world class attractions, venues and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked the number one full service Marriott in Canada for overall...
-
Guest Services Manager
7 months ago
Victoria, Canada Brentwood Bay Resort Full time**What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...
-
Guest Service Agent
3 months ago
Victoria, Canada Embassy Inn Hotel Full timeThe Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments. **Responsibilities** -...
-
Guest Service Agent
2 months ago
Victoria, Canada Hotel Rialto Full time**Guest Services Agent** Hotel Rialto is a 58 rooms, family-friendly hotel centrally located in Victoria, steps from Government Street, Royal BC Museum and the Victoria Harbour. The Guest Services Agent welcomes all guests with warmth and individual attention. The Guest Services Agent facilitates check-ins, check-outs, provide concierge and valet services...
-
Guest Service Lead
5 months ago
Victoria, Canada Guardteck Security Full timeJob Skills / Requirements We are looking for Guest Services Lead in Downtown Victoria Guest Services Lead is a leader who sets the tone of the Center's customer service interactions. As a crucial part of the Marketing Department, the Guest Services Lead will liaise closely with Marketing Assistant to provide excellent and memorable experience for...
-
Guest Service Agent
6 months ago
Victoria, Canada Victoria Marriott Inner Harbour Full time**SUMMARY**: Managed by Atlific Hotels, the full-service, upscale Victoria Marriott Inner Harbour overlooks Victoria's vibrant and dynamic downtown, located just steps from world class attractions, shopping, venues, and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is committed to providing exceptional and...
-
Guest Service Agent
6 months ago
Victoria, Canada Victoria Marriott Inner Harbour Full time**SUMMARY**: Managed by Atlific Hotels, the full-service, upscale Victoria Marriott Inner Harbour overlooks Victoria's vibrant and dynamic downtown, located just steps from world class attractions, shopping, venues, and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is committed to providing exceptional and...
-
Guest Services Representative
3 months ago
Victoria, Canada Guardteck Full timeGuest Services RepresentativeGuardteck is seeking a dynamic individual for the role of Guest Services Representative at the Bay Centre in Victoria, BC. This is a part-time, seasonal position. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Being in the heart of...
-
Guest Services Representative
6 months ago
Victoria, Canada Central Walk Mayfair Shopping Centre Full timeOur Guest Services Representative ensures every customer interaction is carried out in a professional, courteous, and efficient manner. - Maintain a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations, promotional activities and comfort tools. - Proactively seek opportunities to create memorable customer...
-
Food Service Supervisor
4 months ago
Victoria, Canada A&W Restaurants Full timeA&W in Victoria, BC, is seeking full-time, permanent, Food Service Supervisors, to start immediately in our Tillicum Mall location Operating Name: Island Burgers Inc. Position: Food Service Supervisor No# of Positions: 2 Terms of Employment: 2 years permanent Language Requirement(s): English Wage: $19.50 per hour Benefits Package (if applicable): We...
-
Guest Services Representative
5 months ago
Victoria, Canada Guardteck Security Full timeJob Skills / Requirements Are you a fun-loving and positive person who likes to help people? Guardteck Security is a sought-after provider for residential security services, offering comprehensive solutions to ensure the safety and security of high-rise buildings and residential communities. We are looking for Guest Service Representative in Victoria...
-
Food Service Supervisor
3 months ago
Victoria, Canada A&W Restaurants Full timeA&W in Esquimalt, BC, is seeking full-time, permanent, Food Service Supervisors, to start immediately. Operating Name: Island Burgers Inc. Position: Food Service Supervisor No# of Positions: 4 Terms of Employment: 2 years permanent Language Requirement(s): English Wage: $19.50 per hour Benefits Package (if applicable): Dental benefits, Group insurance...
-
Uptown Holiday Guest Services
1 month ago
Victoria, Canada Uptown Full time**Job Overview** We are seeking a positive, upbeat and motivated Guest Service staff to join our team at Uptown for the holidays. **Duties** - Address inquiries and resolve any issues promptly to ensure guest satisfaction. - Handle phone calls with professionalism, utilizing effective phone etiquette. - Maintain accurate records of guest interactions and...
-
Guest Services Agent
3 months ago
Victoria, Canada The Parkside Hotel & Spa Full timeThe Parkside Hotel & Spa is currently seeking an awesome individual to fill the positions of Guest Service Agent! Our Team Members are a fun and inclusive collection of individuals who thrive in a creative and energetic environment. **Responsibilities and Duties** - Assists guests in a friendly, professional manner at both check-in, check-out, and...