Customer Success Account Management Manager
1 week ago
With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Leader, you lead a high performing team of Customer Success Account Manager Managers (CSAMMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth
This role has organizational accountability for Industry-aligned CSAM Managers and their teams for their organization’s end to end Customer Success planning and delivery to an assigned portfolio of customers, with additional responsibilities to coach delivery excellence across the broader CSAM team
Through their team the CSAM Leader is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities.
This role has a flexible work model with an expectation of at least one day per week in the office and an estimated 50% travel.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
**People Management**:
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
**Customer Relationship Management**:
- Leads by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives (as appropriate). Ensures the customer is recognizing value as planned. Anticipates, identifies, and manages potential issues, escalating to appropriate teams for resolution. Expands customer relationships to create cross-sell and upsell opportunities.
- Identifies, understands, influences, and challenges and manages the needs, expectations, and interests of key customer technical, business, and executive stakeholders. Ensures key stakeholders (including partners) are satisfied with agreed upon objectives and outcomes and that their interests are protected and valued. Leads and coaches business value conversations key stakeholders.
- Collects feedback from internal and customer stakeholders on business needs, preferences, values, and goals to identify important customer patterns, pain points, attitudes, and expectations and coaches others to do the same. Prioritizes resource efforts to meet the most critical needs and expectations of customers. Reviews and communicates the status of delivery programs linked to customer priorities with internal stakeholders.
**Technical Relevance**:
- Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals. Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Advises customers on Microsoft technology trends and direction with relevance to Microsoft's competition.
**Customer Success Leadership**:
- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account, promoting identified opportunities for growth. Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value across all solution areas. Works with customers to define and agree upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customers' current and future goals and objectives. Supports account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
- Coaches team on developing and delivering strategic roadmaps in partnership with key stakeho
-
Customer Success Manager
1 week ago
Ottawa, Canada MGIS Full timeHappy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our customer accounts and responsible for ensuring that they are successfully leveraging the company's solution as part of their program to maximize value. You will work closely with the Sales Representative and Professional Services team to...
-
Customer Success Manager
1 day ago
Ottawa, Canada Knak Full time**Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...
-
Customer Success Manager
10 hours ago
Ottawa, Canada Liven Pty Full timeTaxPay is a new entrant into the accounting world, revolutionizing the tax industry by providing innovative solutions that streamline tax processes and enhance the advisor/client experience. We use AI to help accountants, businesses, and individuals pay their taxes. It isn’t sexy, but it’s critical work and we’re growing! Mission: It's TaxPay’s...
-
Customer Success Manager
10 hours ago
Ottawa, Canada Liven Pty Full timeTaxPay is a new entrant into the accounting world, revolutionizing the tax industry by providing innovative solutions that streamline tax processes and enhance the advisor/client experience. We use AI to help accountants, businesses, and individuals pay their taxes. It isn’t sexy, but it’s critical work and we’re growing! Mission: It's TaxPay’s...
-
Customer Success Manager
2 weeks ago
Ottawa, Canada Solink Full time**Customer Success Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. We are actively...
-
Customer Success Manager
2 days ago
Ottawa, Canada Docebo Full timeHey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...
-
Customer Success Manager
1 week ago
Ottawa, Canada Noibu Technologies Inc. Full timeNoibu is Canada’s Capital city’sfastest-growing technology company.We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.We're a dedicated team, driven by 4...
-
Customer Success Manager
1 week ago
Ottawa, Canada Noibu Technologies Inc. Full timeNoibu is Canada’s Capital city’sfastest-growing technology company.We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.We're a dedicated team, driven by 4...
-
Customer Success Manager
1 week ago
Ottawa, Canada Noibu Technologies Inc. Full timeNoibu is Canada’s Capital city’sfastest-growing technology company.We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.We're a dedicated team, driven by 4...
-
Customer Success Manager
Found in: Jooble CA O C2 - 2 weeks ago
Ottawa, ON, Canada Noibu Technologies Inc. Full timeNoibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. Customer Obsession, Quality, Results-Oriented and Accountability. We've been recognized in 2023 as the Globe and Mail's 8th Fastest...
-
Customer Success Manager
7 days ago
Ottawa, Canada MASV Full timeWe are trusted by media professionals to deliver large copyrighted files and high-res assets faster than the competition. From broadcasters to post houses, to boutique agencies, in-house video teams, and more. Are you a proactive, results-driven individual with a passion for driving customer experience and revenue growth? MASV is seeking a dynamic Customer...
-
Customer Success Manager
11 hours ago
Ottawa, Canada Myticas Consulting Full timeThe recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors.This role requires someone with a robust understanding of IoT technology,...
-
Customer Success Manager
12 hours ago
Ottawa, Canada Myticas Consulting Full timeThe recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors.This role requires someone with a robust understanding of IoT technology,...
-
Customer Success Manager
1 week ago
Ottawa, Canada Travel Edge Full timeCompany Description Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...
-
Customer Success Manager
1 day ago
Ottawa, Canada net2phone Canada Full time**What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...
-
Customer Success Manager
Found in: Talent CA 2A C2 - 3 days ago
Ottawa, Canada Myticas Consulting Full timeThe recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors.This role requires someone with a robust understanding of IoT technology,...
-
Customer Success Manager
Found in: Appcast CA A2 P - 3 days ago
Ottawa, Canada Myticas Consulting Full timeThe recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors.This role requires someone with a robust understanding of IoT technology,...
-
Customer Success Manager
Found in: Whatjobs CA C2 - 12 hours ago
Ottawa, Canada Myticas Consulting Full timeThe recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors. This role requires someone with a robust understanding of IoT technology,...
-
Customer Success Manager
Found in: Appcast CA C2 Glassdoor - 12 hours ago
Ottawa, Canada Myticas Consulting Full timeThe recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors.This role requires someone with a robust understanding of IoT technology,...
-
Customer Success Manager
Found in: Jooble CA O C2 - 2 weeks ago
Ottawa, ON, Canada Noibu Technologies Inc. Full timeNoibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly. We're a dedicated team,...