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Support Analyst

4 months ago

Whitby, Canada SIMNET Inc Full time

**Responsibilities**:

- Responsible for day-to-day server management and support
- Assists with server configurations, upgrades, and migrations
- Troubleshoots server issues and provides support to other teams
- Participates in the planning and execution of server upgrades and migrations
- Works closely with the L3 Systems Analyst to resolve more complex server issues
- Implements basic automation tasks to improve efficiency and reduce manual tasks
- Performs daily backups using Veeam or Acronis and ensures that backups are complete and recoverable

**Requirements**:

- Minimum of 3 years of experience in server administration
- Strong experience in Linux and Windows Server administration
- Knowledge of server security policies and procedures
- Familiarity with Veeam or Acronis backup software
- Ability to implement basic automation tasks

**Technical Qualifications**:
- Knowledgeable about server security policies and procedures, and should have the ability to secure servers, including firewalls, network security, and data protection.
- Familiar with using Veeam or Acronis backup software to create, manage, and restore backups.
- Has the ability to implement basic automation tasks using tools such as PowerShell, bash, or scripts.
- Strong problem-solving skills, and the ability to troubleshoot issues, find solutions, and resolve problems.
- Experience in coaching, guiding, and providing support to junior team members

**Soft Skills**:

- Communication: ability to interact with a wide range of stakeholders, including other IT professionals, business users, and management.
- Problem-solving: the ability to identify, diagnose, and resolve complex technical problems.
- Adaptability: able to adapt to new tools and technologies quickly in a constantly evolving landscape.
- Team Player: can work effectively with others and across teams, in order to achieve common goals.
- Attention to detail: pays close attention to details, as even small mistakes can result in serious problems.
- Time management: prioritizes and manages their time effectively in order to meet tight deadlines.
- Organizational skills: highly organized in order to manage complex systems and ensure that everything is running smoothly.
- Initiative: proactive and take the initiative to identify and resolve problems before they become major issues.
- Linux Professional Institute Certification (LPIC-1)
- CompTIA Linux+
- Microsoft Certified: Azure Administrator Associate
- Veeam Certified Engineer (VMCE)
- Acronis Certified Engineer (ACE)

**Benefits**:

- Extended Health and Dental Care
- Group RRSP Matching Program
- Health Spending Account
- Tuitions Reimbursement
- On-site Parking
- Casual Dress

If you are interested in this exciting opportunity and meet the requirements, we’d love to hear from you.