Customer Service

5 months ago

Moncton, Canada Sumeru INC Full time

**Customer Service Representative**

Sumeru INC is a leading global flexible packaging company with comprehensive product offerings. We are guided in our work by four core values that are the basis for our success: Integrity, Intensity, Innovation, and Involvement. We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation. Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions. Collectively, we are stronger and more responsive, with a broader geographic footprint. Together, we are Sumeru INC, the trusted leader in global change in the packaging industry.

**Duties and Responsibilities**:

- Manage customer inquiries on various online platforms (Yahoo, chat, phone)
- Develop and maintain strong relationships with customers to ensure customer satisfaction
- Develop a deep understanding of Sumeru INC products and services to deliver outstanding customer support to our customers
- Take the extra mile to engage customers to earn their trust and identify potential problems before they occur
- Ability to build relationships of trust with customers to ensure their satisfaction
- Generate sales quotes for customers based on customer feedback
- Create detailed notes about customer interactions within Sumeru INC’s customer service platform - Customer Care
- Other duties as assigned by Management

**Education & Experience**:

- High School Diploma or GED required (preferred) or equivalent experience (preferred)
- Strong time management skills with ability to multi-task and prioritize work
- Ability to work independently or in team settings as needed
- Strong written and verbal communication skills

Pay: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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