Service Administrator 1

2 months ago

Kawartha Lakes, Canada City of Kawartha Lakes Full time

**Job Brief**:
This position provides customer services and a multitude of administrative services directly to the public, and undertakes a variety of back office administration crossing all City departments.
- Employment Status:
**Permanent Part time**
- Union:
**CUPE 855 Inside**
- Open To:
**Internal/External Applicant(s)**
- Closing Date:
**26/07/23**
- Duration (if temporary):
**N/A**

Job Title **Service Administrator I**

Wage $25.09 - $27.53 hourly (2023)

Reports To Manager, Customer Service

Department Community Services

Location Municipal Service Centres

Hours Hours are between 8:30 to 4:30 Monday to Friday. Will be required to work at any Service Center location from time to time (which could include Lindsay, Coboconk, Bobcaygeon or Omemee)

Other General office environment.
- Assist the Manager in the creation of and continuing improvement of user-friendly processes for customers
- Ensure a positive and welcoming image and environment for the public, staff and political representatives attending the Service Centre
- Provide a limited variety of library services in the absence of library branch staff at co-located facilities and oversee the use of public access computers at applicable Service Centres
- Provide information in response to requests from the public requiring varying degrees of research and personal contact concerning the City’s various services
- Assist the Service Administrator III in the maintenance of records for the manager and track all current issues relating to the entire City
- Follow standard operating procedures and perform related duties under the direction of the Public Inquiry Centre Supervisor in the event of a municipal emergency
- Assist with election responsibilities during election time
- Customer focused for customer service excellence
- Regular travel to various work locations is required to fulfill the job duties of the position
- Perform other related duties as assigned

**Skills/Education Required**:

- Post-Secondary education in Office Administration, Municipal Administration or a related field
- Minimum 3 years of related progressive experience, preferably in a municipal environment with multi-service provision knowledge
- Working knowledge and understanding of a multitude of municipal services and related legislation
- Must be committed to continuous learning in the municipal field
- Must have current CPR and First Aid Certification
- Ability to effectively resolve problems/complaints while maintaining composure regardless of the demands of the environment
- Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
- Excellent oral communication and strong interpersonal skills to deal with members of the public, staff, council and senior government; excellent written communication skills; attention to detail and accuracy
- Outstanding customer-service skills with demonstrated ability to 'make a difference' in a customer’s/peer’s day
- Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands
- Excellent written communication skills with attention to detail and accuracy
- Excellent organizational and administrative skills with the ability to work independently and in a team environment
- Ability to demonstrate initiative consistently with commitment to quality improvement
- Demonstrated ability to understand and abide by municipal policies and procedures
- Willingness to attend and work at other Service Centers and/or Call Centers
- Demonstrated proficiency in Microsoft Office, the internet, and any other related software
- Upon a conditional offer of employment, a Criminal Record Check will be required

**Applicants must be prepared for skill testing.

  • Medical Office Administrator

    4 weeks ago

    Kawartha Lakes, Canada WS Audiology Americas Full time

    **About HearCANADA** At HearCanada, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_. **About the role**: As a...

  • Cemetery Administrator

    9 hours ago

    Kawartha Lakes, Canada City of Kawartha Lakes Full time

    **Job Brief**: This position attends to the day-to-day needs and business matters relating to Municipal Cemeteries and performs delegated duties and administration of the Act. - Employment Status: **Temporary Full-Time** - Union: **CUPE 855 Inside** - Open To: **Internal/External Applicant(s)** - Closing Date: - Duration (if temporary): **Up to 18 months** -...

  • Administrative Assistant

    2 weeks ago

    Kawartha Lakes, Canada City of Kawartha Lakes Full time

    **Job Brief**: This position is responsible for front line representation of the department and for providing administrative and clerical services, including financial accounting functions and in some cases, payroll support. - Employment Status: **Temporary Full-Time** - Union: **CUPE 855 Inside** - Open To: **Internal Applicant(s)** - Closing...

  • Customer Services Manager

    3 weeks ago

    Kawartha Lakes, Canada City of Kawartha Lakes Full time

    **Job Brief**: This position is responsible for managing operations of the corporate call center and four municipal service centers for delivery and promotion of a wide variety of services including response and tracking of citizen issues and concerns. - Employment Status: **Permanent Full time** - Union: **NON-UNION** - Open To: **Internal/External...

  • Payroll Administrator

    2 weeks ago

    Kawartha Lakes, Canada City of Kawartha Lakes Full time

    **Job Brief**: Responsible for all aspects of City of Kawartha Lakes payroll functions in accordance with corporate policy and legislative requirements. - Employment Status: **Temporary Full-Time** - Union: **NON-UNION** - Open To: **Internal/External Applicant(s)** - Closing Date: **28/03/23** - Duration (if temporary): **Up to 18 months** When you come to...

  • Customer Services Manager

    1 week ago

    Kawartha Lakes, Canada Kawartha Lakes Full time

    Customer Services Manager Community Services, City of Kawartha Lakes The City of Kawartha Lakes is located on the Trent Severn Waterway in central Ontario, and offers a unique mix of urban, rural and waterfront living to its growing population of 75,000. The City is a progressive, forward-thinking community with a positive business environment and a...

  • Customer Services Manager

    3 weeks ago

    Kawartha Lakes, Canada Kawartha Lakes Full time

    Customer Services Manager Community Services, City of Kawartha Lakes The City of Kawartha Lakes is located on the Trent Severn Waterway in central Ontario, and offers a unique mix of urban, rural and waterfront living to its growing population of 75,000. The City is a progressive, forward-thinking community with a positive business environment and a...

  • Administrative Assistant, Public Works Admin

    1 month ago

    Kawartha Lakes, Canada City of Kawartha Lakes Full time

    **Job Brief**: This position is responsible for front line representation of the department and for providing administrative and clerical services, including financial accounting functions and in some cases, payroll support. - Employment Status: **Permanent Full time** - Union: **CUPE 855 Inside** - Open To: **Internal Applicant(s)** - Closing...

  • Office Administrator

    4 days ago

    Kawartha Lakes, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Administrative Assistant, Public Works Admin

    2 months ago

    Kawartha Lakes, Canada City of Kawartha Lakes Full time

    **Job Brief**: This position is responsible for front line representation of the department and for providing administrative and clerical services, including financial accounting functions and in some cases, payroll support. - Employment Status: **Permanent Full time** - Union: **CUPE 855 Inside** - Open To: **Internal/External Applicant(s)** - Closing...

  • Administrative Assistant, Public Works Admin

    2 months ago

    Kawartha Lakes, Canada City of Kawartha Lakes Full time

    **Job Brief**: This position is responsible for front line representation of the department and for providing administrative and clerical services, including financial accounting functions and in some cases, payroll support. - Employment Status: **Permanent Full time** - Union: **CUPE 855 Inside** - Open To: **Internal/External Applicant(s)** - Closing...

  • Service Advisor

    1 month ago

    Kawartha Lakes, Canada Boyer Chevrolet Lindsay Ltd. Full time

    Experience in an automotive setting required Excellent interpersonal skills an asset Basic and standard mechanical knowledge required Be able to recommend scheduled service and help advise clients if service is needed or not. The job involves a fair amount of phone work, good phone skills are an asset. Appointment making is required daily, we also...

  • Service Advisor

    1 week ago

    Kawartha Lakes, Canada Boyer Chevrolet Lindsay Ltd. Full time

    Experience in an automotive setting required Excellent interpersonal skills an asset Basic and standard mechanical knowledge required Be able to recommend scheduled service and help advise clients if service is needed or not. The job involves a fair amount of phone work, good phone skills are an asset. Appointment making is required daily, we also...

  • Service Advisor

    2 months ago

    Kawartha Lakes, Canada Boyer Chevrolet Lindsay Ltd. Full time

    Experience in an automotive setting required Excellent interpersonal skills an asset Basic and standard mechanical knowledge required Be able to recommend scheduled service and help advise clients if service is needed or not. The job involves a fair amount of phone work, good phone skills are an asset. Appointment making is required daily, we also...

  • Director, Community Services

    2 weeks ago

    Kawartha Lakes, Canada City of Kawartha Lakes Full time

    **Job Brief**: Responsible for the overall management, leadership and strategic direction of the Community Services Department which encompasses Building and Property Construction and Maintenance, Municipal Service Centres and Parks - Employment Status: **Permanent Full time** - Union: **NON-UNION** - Open To: **Internal/External Applicant(s)** - Closing...

  • Medical Office Administrator

    2 weeks ago

    Kawartha Lakes, Canada WS Audiology Americas Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to...

  • Service Advisor

    3 days ago

    Kawartha Lakes, Canada Race Toyota Full time

    _Automotive Service Advisor :_ We have a position available within our dealership for an Automotive Service Advisor. We require someone that excels at customer service, has computer skills and Automotive knowledge. We offer competitive wages, great working hours, with Medical benefits available. We are a dealership with a great reputation and looking for...

  • Service Advisor

    2 days ago

    Kawartha Lakes, Canada Race Toyota Full time

    _Automotive Service Advisor :_ We have an opening to join our amazing Service team as an Automotive Service Advisor. We require someone that excels at customer service, has computer skills and Automotive knowledge. We offer competitive wages, great working hours, with Medical benefits available. We are a dealership with a great reputation and looking for...

  • Human Resources/Office Administrator

    2 weeks ago

    Kawartha Lakes, Canada Mariposa Dairy Ltd. Full time

    Job Description: Mariposa Dairy Ltd. is a leading manufacturer of award-winning goat and sheep milk cheeses based in Lindsay, Ontario. We provide the highest quality goat and sheep milk cheese products in North America through the efforts of our skilled and valued team for the benefit of our customers and community. This is an exciting opportunity for an...

  • Human Resources/Office Administrator

    2 weeks ago

    Kawartha Lakes, Canada Mariposa Dairy Ltd. Full time

    Job Description: Mariposa Dairy Ltd. is a leading manufacturer of award-winning goat and sheep milk cheeses based in Lindsay, Ontario. We provide the highest quality goat and sheep milk cheese products in North America through the efforts of our skilled and valued team for the benefit of our customers and community. This is an exciting opportunity for an...