Driver Manager

6 months ago

VaudreuilDorion, Canada XTL Transport, Logistics, Distribution Full time

**Summary**:
**Responsibilities**:
**1. All drivers**
- Manage a group of drivers in relation to and support of operation objectives;
- Motivate drivers and owner operators to perform their functions more effectively to achieve company & departmental objectives;
- Provide constructive feedback.

**2. Driver Orientation**
- The holder of this position will be held accountable for ensuring new hires are equipped with the right tools, by providing drivers with the necessary knowledge and resources to begin a successful career at XTL.
- Provide formal orientation on day to day operations and company policies and procedures;
- Coordinate with counter terminals to ensure Handbook is current, accurate and consistent;
- Assess level of need and suitability in conjunction with assigning mentor;

**3. Driver Evaluation & Performance**
- Document contract of mutual expectation;
- Monitor periodic evaluation of all drivers and owner operators achievement of objectives.
- Conduct 30/60/90/365 day's reviews, capture and communicate issues of concern as well as successes;
- Driver related service failures - investigate, interview coach and educate drivers when this type of service failure arises..

**4. Driver Retention**
- Responsible for handling all inquiries, concerns or complaints of the drivers and owner operators;
- Promote open-door policy;
- Create a close relationship with drivers and agencies
- Participate and bring solutions in driver meetings with operations and safety;
- Responsible for the recognition program in concert with operation;
- Perform exit interviews (determine underlying concerns and root cause for termination)

**5. Productivity**
- Monitor productivity in relation to expectations for both driver and company;
- Identify opportunity for improvement;
- Prepare report for weekly meetings with managers from Operations and HR;
- Participate daily at the morning conference to point out to bottle neck and wasting time issue;
- Work closely with Operation and Customer Service manager to align power with Volume and Service objectives;
- Issue discipline in accordance with department policy and in collaboration with the Operations Managers and Human Resources Department
- Coaching drivers with poor MPG according to the establish driving criteria (Idling and over revolution);
- Follow up with drivers for improvements;
**6. Respect of policies, programs, procedures and practices**
- Report any disciplinary issues & course of action taken to the Operation Manager
- Monitor performance and fill in service failures.
- Approve all trip sheets for city drivers.
- Approve pay for all other drivers working locally.
- Responsible for on time performance at pickup and delivery location (emphasis on live loading and unloading location)
- Monitor cost (ie O/T)

**7. Daily Task**
- Maintain a Weekly mileage of a minimum of 2360 miles per truck/per week.
- Reduce Cartage/City Costs by having Highway Drivers PU & Deliver their own loads. Provide suggestions for improvements, ie reduce bobtailing and waiting times.
- Monitor & Process Satellite Messages in AS400 and ensure up to date within 5 mins.
- Track and Trace drivers for on time service.
- Monitor Road & Weather Conditions, keeping Drivers & Driver Managers Informed.
- Audit Driver Travel & Trip Plans to maximize hours & miles.
- Manage and answer the Office Phones in a Timely Fashion and deal with any issues that arise from the phone calls.
- Assist with support with other Dispatch functions with other staff members.
- Provide Support to Drivers with Custom PPWK or Border Issues.
- Communicate all delays to Customer Service. Notify Customer Service of any OS&D.
- Review night notes, address any issues pertaining to your Fleet(s) or Responsibilities.
- Ensure drivers have Relays (destination changes) when driver cannot deliver the load they are hauling direct to Consignees.
- Work with all Drivers & Customer Service to Report all detention charges at Customers, Borders, etc. Monitor Customer unloading times & prompt Customer Service regularly to avoid additional charges.
- Answer questions from Payroll about driver delays.
- Review Drivers hours for past week to ensure hours are being used correctly & paid correctly.
- ETA/PTA updated at all time. Provide feedback to Driver schedules/Bids/Vacations.
- Communicate work shortages and needs to Customers Service/Management.
- Provide weekly Excel Driver Departures list for the next week each Thursday before Noon.
- Provide Shift Report nightly of any issues that the Night Staff will have to deal with.
- Fill out Initial Incident Reports/Notify Management of any accidents involving 3rd party, injuries or property damages.
- Coach Drivers on Satellite Errors so they understand where they went wrong and how they can be fixed to not cause future errors.
- Notify Management of Drivers not performing Macro's correctly.
- Ensure Drivers have Deadheads after delivering loads to Consignees in the city and all loads are planned

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