Installation Specialist, Professional Services

6 months ago

Longueuil, Canada BD Full time

**Job Description Summary**:
The **BD Professional Services Department** leads, plans, and coordinates the implementation of the **BD Medication Management Solutions**. Teams are assigned to customer projects and accounts based on national organizational structures. Project teams are comprised of cross-functional, multidisciplinary members working in alignment toward the common goal of a successful implementation. Activities include project management governance, product/solution implementation, workflow assessment, system design, configuration and validation, integration engineering functions and general customer relationship and partnering activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies and quality system requirements.

**Summary**:
The **Installation Specialist, Professional Services**, a **remote-based** role based in Edmonton, Alberta or Vancouver, British Columbia, is a collaborative member of the cross-functional project team responsible for the implementation of the **Medication Management Systems Pharmacy Automation products**. This involves extensive customer interaction and service. In addition, the Installation Specialist performs assigned deliverables from the implementation plan. The Installer must be able to clearly communicate, thoroughly document, demonstrate a fundamental ability to overcome project task hurdles/timeline delays while performing basic device installations. The Installation Specialist effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction. The Installation Specialist would also support special initiatives focused on process improvement and/or customer experience.

**Responsibilities**:

- Conveys a positive image of BD to Customers, and consistently demonstrates the BD Values.
- Provides timely project task status to appropriate team members and customer.
- Establishes and cultivates rapport with customers that is conducive to a long-term business relationship.
- Participates in conference calls and customer meetings.
- Ensures all information is successfully gathered from internal and external partners to install products.
- Installs and supports product hardware and software.
- As an SME, would provide adequate support.
- Provides basic problem solving and troubleshooting as needed.
- Actively collaborate and positively influence colleagues and Management to promote a strong team.
- Completes internal company and project documentation accurately and timely.
- Manages responsibilities within the allotted Project and Travel and Expense budgets.
- Works in a safety-conscious manner ensuring adherence to safe work practices.
- Reports complaints and enhancement requests regarding BD products and service per BD company policy.
- Complies with all vendor credentialing requirements.
- Demonstrates proficiency in product feature/functionality and operational knowledge of core BD MMS Pharmacy Automation products and solutions.
- Demonstrates proficiency configuring product-related hardware / software.
- Demonstrates knowledge and complies with established BD MMS Pharmacy Automation product implementation methodologies and tools or equivalent industry standards.
- Demonstrates basic knowledge of customer workflow.

**Skills and Competencies**:

- Excellent presentation and communication skills for a wide variety of audiences.
- Strong teamwork with excellent interpersonal, written, and verbal communication skills.
- Strong business acumen and passion towards excellent customer experience both internally and externally.
- Demonstrated problem-solving, critical thinking and analytical skills.
- Strong documentation skills including attention to detail, well organized and solution oriented.
- Works well in a fast paced, dynamic environment and under pressure.
- Flexibility and ability to balance competing priorities and meet objectives.

**Qualifications and Experience**:

- Ability to travel up to 80% across Canada. Position requires flexible working hours, including some nights and weekends occasionally.
- English (read, write, speak) is required, bilingual French is an asset as the person may need to communicate with customers and/or internal stakeholders.
- Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.
- This position involves pushing, pulling, stooping, bending, and lifting a minimum of 60 lbs.

**Education and Training**:
***

Le **département des services professionnels de BD** dirige, planifie et coordonne la mise en œuvre des solutions de **gestion des médicaments BD**. Les équipes sont assignées à des projets et des comptes clients en fonction des structures organisationnelles nationales. Les équipes de projet sont composées de membres int

  • Drywall Installation Specialist

    1 month ago

    Longueuil, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a skilled Drywall Installation Specialist to join our construction team in Longueuil, Canada. As a Drywall Installation Specialist, you will be responsible for installing drywall panels, ensuring smooth and quality finishes in both residential and commercial properties.Key Responsibilities:Measure and cut drywall sheets to fit specific wall...

  • Installation Coordinator

    2 months ago

    Longueuil, Canada Access Signs Inc Full time

    **Job Summary**: **Key Responsibilities**: **Installation Scheduling**: - Coordinate and schedule installation projects based on client requirements, team availability, and project timelines. - Communicate installation schedules and updates to installation teams, clients, and internal project managers. - Manage project timelines, ensuring all necessary...

  • Customer Service Specialist

    1 month ago

    Longueuil, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    As a Customer Service Specialist at beBee Professionals, you will play a vital role in ensuring exceptional customer experiences. Key responsibilities include greeting and assisting customers, maintaining product knowledge, and resolving customer inquiries.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and...

  • Industrial Equipment Specialist

    2 weeks ago

    Longueuil, Quebec, Canada Olymel Full time

    About the RoleWe are seeking a skilled Industrial Equipment Specialist to join our team at Olymel. As an Industrial Equipment Specialist, you will be responsible for the installation, maintenance, and repair of industrial machinery and equipment.

  • Drywall Panel Installer

    1 month ago

    Longueuil, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    At beBee Professionals, we are looking for a skilled Drywall Panel Installer to join our construction team in Longueuil, Canada. As a Drywall Panel Installer, you will be responsible for installing drywall panels, ensuring smooth and quality finishes in both residential and commercial properties.Responsibilities:Measure and cut drywall sheets to fit specific...

  • Aluminum Door and Window Installer

    3 months ago

    Longueuil, Canada Portes et fenêtres Président Inc Full time

    Education: No degree, certificate or diploma - Experience: 1 year to less than 2 years **Tasks**: - Install interior prefabricated products - Professionalism in customer service - Read blueprints, drawings and specifications to determine work requirements - Repair and service exterior prefabricated products - Repair and service interior prefabricated...

  • Highly Skilled IT Support Specialist Wanted

    2 weeks ago

    Longueuil, Quebec, Canada Fed IT Full time

    Hello, I'm Guillaume, a senior recruitment consultant at Fed IT, a specialist in IT recruitment. Our team of experts operates in your world and speaks your language.We're looking for a senior IT support specialist to join our client's team in Longueuil. This is a permanent position with a competitive salary range ($60,000 - $70,000) based on experience.As a...

  • Sales Specialist

    4 weeks ago

    Longueuil, Quebec, Canada RONA Full time

    About the Role:The Sales Specialist will serve as the store expert, providing detailed product information to customers and other RONA associates. This role involves conducting sales activities, including promoting and recommending products, plans, or installation services that match customer needs.Key Responsibilities:Serve as the store expert by providing...

  • Field Service Technician Ii, Installation

    6 months ago

    Longueuil, Canada NCR Full time

    **À propos de NCR** NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l’exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR...

  • Tax Compliance Specialist

    1 week ago

    Longueuil, Quebec, Canada Fed Finance Full time

    Job Title: Tax Compliance SpecialistWe are seeking a highly skilled Tax Compliance Specialist to join our team at Fed Finance. This is a permanent position in Saint-Hubert, working in a hybrid mode.About the Role:The successful candidate will be responsible for ensuring Canadian and American tax compliance, collaborating with financial teams to prepare tax...

  • Mortgage Sales Professional

    2 weeks ago

    Longueuil, Quebec, Canada Scotiabank Full time

    Job OverviewWe are seeking a seasoned professional to join our team as a Mortgage Sales Specialist. In this role, you will have the opportunity to leverage your expertise in banking and mortgage sales to drive business growth and exceed customer expectations.

  • Tax Professional

    3 weeks ago

    Longueuil, Quebec, Canada Fed Finance Canada Full time

    At Fed Finance Canada, we are seeking a highly skilled Tax Specialist to join our team of finance experts.Responsibilities:Review various tax returns to ensure compliance with regulations.Advise the assurance team to help our clients optimize their tax position.Review and analyze tax provisions, preparing opinions and other relevant tax documents.Identify...

  • Support Specialist

    1 month ago

    Longueuil, Quebec, Canada beBee Professionals Full time

    Customer Care Specialist Job Description:We are looking for a skilled Customer Care Specialist to join our team. The successful candidate will be responsible for providing excellent customer service to our clients, responding to customer inquiries, and resolving customer complaints in a professional manner.Requirements:Minimum of two years of customer...

  • IT Professional for Longueuil Company

    1 week ago

    Longueuil, Quebec, Canada Fed IT Full time

    Fed IT, a recruitment firm specializing in IT recruitment, is looking for an experienced Senior IT Technician to join their team. This permanent position, located in Longueuil, offers a competitive salary ranging from $60,000 to $70,000 per year.The successful candidate will have the opportunity to work on various IT projects, ensuring the efficient...

  • Customer Service Representative

    1 month ago

    Longueuil, Quebec, Canada beBee Professionals Full time

    Job Title: Customer Care SpecialistJob Summary:We are seeking a highly skilled Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.Key Responsibilities:Respond to customer inquiries and resolve...

  • Financial Services Professional

    2 weeks ago

    Longueuil, Quebec, Canada MNP Full time

    About MNP MNP is a leading national accounting, tax and business advisory firm in Canada. We are proud to be a part of the entrepreneurial spirit that drives Canadian businesses forward. We provide business strategies and solutions to our clients, helping them navigate the complexities of the business world. Our team of professionals is dedicated to...

  • Industrial Mechanic

    4 weeks ago

    Longueuil, Quebec, Canada Olymel Full time

    Job Title: Industrial Mechanic - Machinery Installation and MaintenanceJob Summary: We are seeking an experienced Industrial Mechanic to join our team at Olymel. The successful candidate will be responsible for the installation, maintenance, and repair of industrial machinery and equipment.Key Responsibilities:Install, maintain, and repair industrial...

  • IT Support Specialist

    3 weeks ago

    Longueuil, Quebec, Canada Techo-Bloc Full time

    About the RoleWe are seeking a skilled IT Technician to join our team at Techo-Bloc. As an IT Support Specialist, you will be responsible for providing technical assistance to our end-users, troubleshooting issues, and implementing new technologies.Key ResponsibilitiesProvide technical support for users, including troubleshooting and resolving...

  • Grounds Maintenance Specialist

    4 weeks ago

    Longueuil, Quebec, Canada Techo-Bloc Full time

    Job Title: Grounds Maintenance SpecialistJob Summary:Techo-Bloc's Grounds Maintenance Specialist plays a vital role in our maintenance team. As our outdoor maintenance expert, you will be the key to maintaining the beauty of our facilities' grounds in every season. Your role will be dynamic and hands-on, involving everything from year-round landscaping to...

  • Financial Services Professional

    1 week ago

    Longueuil, Quebec, Canada Desjardins Full time

    Job OverviewWe are seeking a highly skilled Wealth Management Advisor to join our team at Desjardins. As a key member of our financial services team, you will be responsible for providing expert advice and guidance to clients on wealth management strategies.Estimated Salary$85,000 - $120,000 per year, depending on experience and qualifications.Job...