Operations Manager

6 months ago


Woodstock, Canada Workspace48 Full time

**Job Position**: Operations Manager

**Reporting to**: COO

**Location**: Woodstock, ON

**Job Summary**:
Workspace48 is actively seeking an Operations Manager to join our progressive Office Design company located in Woodstock, ON. Our company is a leader in providing office furniture to companies all over North America. As most organizations have returned back to the office, we are there to provide the necessary office furniture to make it happen. Our customer promise is to ship within 48 hours

As an Operations Manager, you will play a pivotal role in implementing the right processes and practices across the organization as well as formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer services and implement best practices across all levels.

**Role and Responsibilities**
- Develop Furniture Operations process documentation while championing continuous improvement activities to improve processes and increase productivity.
- Ensure that the performance goals are set and achieved, through the proper execution of performance metrics as it relates to Productivity, Safety, Speed, Quality, and Accuracy.
- Operations team: train and develop operations leadership
- Responsible for managing inventory levels by conducting physical inventory counts ensuring accuracy and reconciling our ERP Netsuite.
- Lead and develop Operations team through coaching, building skill sets and holding team accountable while being an active presence on the facility floor.
- Develop close working partnerships with other functions to create transparency into input metrics and service levels to other departments (merchandising, production, retail, marketing).
- Fulfillment Strategy: Develop and implement a comprehensive furniture fulfillment strategy that optimizes inventory management, delivery scheduling, and customer satisfaction.
- Inventory Management: Oversee the tracking, monitoring, and control of furniture inventory levels. Implement systems and processes for accurate and efficient inventory management.
- Logistics and Shipping: Manage and streamline the transportation and shipping of furniture products, including coordination with carriers, warehousing partners, and delivery teams.
- Quality Control: Establish and maintain rigorous quality control measures to ensure that furniture products meet our quality standards before shipping to customers.
- Vendor Relationships: Foster and maintain strong relationships with furniture suppliers and manufacturers to ensure timely and efficient product sourcing and delivery.
- Performance Metrics: Develop key performance indicators (KPIs) and use data-driven insights to continually improve fulfillment operations. Analyze metrics to identify areas for optimization.
- Cost Management: Monitor and control operational costs, optimizing the budget allocation while maintaining the highest standards of quality and customer service.
- Compliance: Ensure compliance with safety regulations, industry standards, and all relevant legal requirements in the furniture industry.
- Customer Experience: Collaborate with customer service teams to ensure an exceptional customer experience throughout the fulfillment process, from order placement to delivery.
- Continuous Improvement: Drive a culture of continuous improvement, seeking innovative solutions and best practices to enhance operational efficiency and sustainability.
- Perform other duties as assigned

**Qualifications and Requirements**:

- Logistics and supply chain experience
- Furniture Operations experience an asset with a deep understanding of Furniture Industry best practices including but not limited to Furniture Delivery, Packaging, Quality, and Repair
- Warrantee Experience
- Customer Service Experience
- Inventory Management Experience
- Proven leadership skills through solid coaching of employees and communication
- Must be able to travel overseas 2 to 3 times a year to build relationships with suppliers

**Preferred Skills**:

- Strong project management skills and attention to detail
- Excellent planning, and analytical skills
- Knowledge of process improvement methodologies; Six Sigma certification a plus
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- NetSuite ERP experience preferred
- Strong interpersonal skills to demonstrate teamwork, leadership and flexibility while working with all levels of the organization

**What we offer**:

- Competitive salary
- Comprehensive benefit package
- On-site parking
- Casual dress

Workspace48 is committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please let us know.

We would like to thank all applicants, however; only those selected for an interview will be contacted.

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