Restaurant General Manager

5 months ago


Duncan, Canada Burger King | Duncan, BC Full time

The Restaurant General Manager (RGM) is the operations leader of the restaurant focused on profitability, guest service, people development and operations management. The RGM reports to the Owner in managing the daily operations of a single restaurant, driving key performance outcomes. The RGM directly manages and works along side of a team of Hourly Shift Managers and Team Members (16-20 employees).

**Responsibilities**:

- Directs and takes part in the accurate preparation and sale of products to maximize guest satisfaction
- Manages inventory and labor costs to maximize restaurant profitability
- Manages preventative maintenance of the facility and equipment interacting with established vendors
- Ensures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)
- Motivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facility
- Provides coaching and feedback to Shift Managers and Team Members to increase the restaurant team’s capabilities and raise restaurant performance
- Ensures that the restaurant upholds operational and brand standards
- Performs duties of Hourly Shift Manager when necessary

**REQUIREMENTS**:

- Must be at least eighteen (18) years of age
- High School Diploma or GED required
- 2 - 4 years of previous restaurant management experience
- Some understanding of P&L interpretation and management to influence profitability
- Demonstrates the ability to interact with the public and coworkers in a friendly, outgoing, positive manner
- Strong leadership and people development skills to achieve goals and promote a positive team environment
- Strong problem-solving skills to resolve consumer and restaurant issues in a courteous and timely manner

GREAT FOOD COMES FIRST

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.



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