Dispatcher/customer Service

3 months ago


Woodstock, Canada Newline Carriers Inc. Full time

**Job Summary**

**Duties**
- Booking loads and providing data to the supporting team ensuring data entry is completed accurately in our systems.
- Analyze shipping and receiving data to resolve issues and improve service delivery.
- Utilize AFM 2020 suite ( transportation management software)
- Maintain excellent phone etiquette while communicating with customers and internal teams.
- Collaborate with logistics teams to coordinate freight shipments and ensure timely delivery.
- Document customer interactions in the database for future reference and follow-up.
- Assist in troubleshooting any issues related to customer orders or shipping discrepancies.
- Analyze Driver ELD for any trip assignments and scheduling.

**Skills**
- Proficiency in data entry with a high level of accuracy.
- Strong analytical skills to assess shipping and receiving data effectively.
- Familiarity with AFM 2020 suite ( transportation management software) operations is preferred.
- Excellent verbal and written communication skills, with an emphasis on phone etiquette.
- Ability to work collaboratively in a team-oriented environment while managing multiple tasks efficiently.
- A proactive approach to problem-solving with attention to detail in all aspects of work.

Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members

Pay: $18.00-$30.00 per hour

Expected hours: 40 - 60 per week

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- Phone etiquette: 1 year (required)
- Data entry: 1 year (required)
- Analysis skills: 1 year (required)

Work Location: In person



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