Security and Emergency Dispatcher

2 weeks ago

Woodstock, Canada Securitas Canada Ltd. Full time

Securitas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000 employees globally, we possess the experience and knowledge to offer a broad range of expert services including: On-site Guarding, Mobile Patrol Guarding, Leading Technology Solutions, Remote Guarding, and Investigations.

**We are seeking a full time Dispatcher for Woodstock location.**

**We value diversity and inclusion and encourage all qualified people to apply.**

**The posting will remain open until filled.**

**Position Overview**:
**Location: Woodstock**

**Wages: $ 24.46/hr an hour**

**Shift timings: Rotational**

**RESPONSIBILITIES**:

- Receive and answer emergency and non-emergency calls.
- Record all the calls.
- Proactively address problems and suggest solutions.
- Receive and dispatch guards or FPIs.
- Assess situation and prioritize calls.
- Coordinate schedule in the most effective manner.
- Track and update call logs and data in software programs.
- Provide reports to upper management.

**QUALIFICATIONS**:

- 2 years of experience as dispatcher or similar position in Security industry.
- Hands on experience working in stressful, emergency situations.
- Outstanding organizational and time-management and customer service skills.
- Critical thinker and problem-solving skills
- Great interpersonal and communication skills
- Certification or Diploma in Dispatcher program.
- Ability to work in rotation schedule.
- Valid Security License and First Aid level C CPR.

**TO APPLY**

The posting will remain open until filled.

AF-CanadaGTSO

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Securitas Canada's Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation's Mission:
Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

Our Values:
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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