English Customer Service Consultant

2 weeks ago

Peterborough, Canada Lufthansa InTouch Full time

Lufthansa InTouch is looking for a motivated English Speaking Customer Service Consultants to add to our international team of travel consultants

**Purpose of Role**:
The Customer Service Consultant Role is responsible for taking general calls from Lufthansa and Lufthansa Group passengers. The Lufthansa Group also includes SWISS, Austrian, Brussels and Eurowings airlines. Our multicultural, multilingual teams operate from seven Service Centers worldwide, providing five-star customer services to passengers flying with the Lufthansa Group. Training will be provided to ensure confidence and success when handling customer calls.

**Work Performed**:

- Taking calls from passengers with general inquiries
- Booking general flight reservations or re
- bookings
- Providing information about our products and services we offer like, seat selection, meals, pets, and check ins

**Required Knowledge, Skills and Experience**:

- Proficiency in English written customer communication
- Strong proficiency in the English language (written and verbal)
- Demonstrated experience in de-escalating handling of complaints
- Previous experience in a customer service role asset
- Minimum high school diploma
- Solid understanding of computer systems and software
- Self-motivated with a positive attitude Take pride in conducting excellent interactions with colleagues and customers
- Willing to take part in out training program
- Able to work on our team for a minimum of 12 consecutive months
- Able to work rotating shifts, including evenings, weekends, and some statutory holidays
- Must have full Availability and able to work 40hrs/week

**Personal Competency Requirements**:

- Good Team Player
- Excellent communication & interpersonal skills
- Must be very detail orientated, and able to multitask efficiently
- Flexibility in the alternating processing of written and telephone customer inquiries
- Adaptability, patience, and problem-solving competences
- High level of persuasiveness
- High level of service orientation
- Ability to work accurately and with attention to detail
- Independent, self-motivated approach to work
- Reliable and empathic personality

**Additional Information**:

- You are **REQUIRED** to work in our office located, Peterborough, Ontario. Hybrid opportunities can become available after 1 year of service with the company.

**WE ARE PROUD TO OFFER YOU**:
You will be a part of a unique team spirit and culture - we are the best at being In Touch We are driven to be best. At Lufthansa InTouch, we continuously upskill and train our team to boost your product knowledge and build your confidence in all aspects of service for air travelers.
- Competitive Compensation
- Comprehensive Health & Dental Benefits
- Highly Discounted Airfare
- Development Opportunities
- International Exchange Programs
- World Class Training

**Lufthansa InTouch appreciates all applicants for their interest; however, only those selected for an interview will be contacted.**
- **Lufthansa InTouch Peterborough is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all qualified individuals. Accommodation is available as required under the Ontario Human Rights Code.**_

**Job Types**: Full-time, Permanent

**Salary**: $17.50 per hour

**Benefits**:

- Company events
- Dental care
- Life insurance
- Vision care

Schedule:

- 12 hour shift
- Evening shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Are you willing to come into the office for your shifts?
- This is a full time position - 40 hrs a week. Are you looking for full time work?

**Education**:

- Secondary School (preferred)

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