Customer Service Advisor

2 weeks ago


Peterborough, Canada The Hot Tub People Full time

**About us**

The Hot Tub People is a small business in Peterborough, ON. We are data-driven and autonomous.

Our work environment includes:

- Flexible working hours
- Growth opportunities

We are looking for an experienced **Service Advisor** to join our growing Team

**Essential Duties and Responsibilities of a Service Advisor**
- Overall Coordination of all service calls
- Asks customers to explain specific issues.
- Takes detailed notes about issues based on customer testimony.
- Enters customer information into system database.
- Advises customer on necessary repairs and maintenance.
- Works with customer to formulate the best service plan for their budget and needs.
- Draws up work order.
- Assigns service to specific technicians.
- Provides cost estimates to customers.
- Answers questions posed by customers.
- Maintains electronic and/or paper records of completed service work.
- Explains the work completed by Technicians and makes suggestion for future maintenance.
- Provides billing statements and explains billing.
- Works with Technicians to have any and all parts ready
- Any other duties assigned

**Required Knowledge, Skills and Abilities**:

- Demonstrates detailed knowledge of the customer service industry.
- Exhibits strong customer service skills.
- Demonstrates solid organizational abilities.
- Possesses knowledge of proper safety precautions in the service area.
- Demonstrates strong leadership skills.
- Is able to read and interpret work orders and billing.
- Pays close attention to detail.
- Possesses basic computer skills.
- Possesses physical strength and stamina to remain standing or moving for an entire shift.
- Maintains calm and patient demeanor with frustrated or confused customers.
- Works well with a team of Technicians

**Education and Experience**
- High school diploma or GED required.
- Working knowledge and/or experience with Hot Tubs considered an asset.
- Must hold valid driver’s license.

**Work Environment**
- Times will be spent at the front end of the service area assisting customers in person and on the phone
- Time will also be spent in the shop overseeing parts, and working with Technicians.
- Conditions in the shop may be dangerous and dirty.
- Proper protective gear should be worn at all times.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person



  • Peterborough, Canada Class A Automotive Full time

    Join our team at Class A Automotive as a Service Advisor! In this role, you will act as a liaison between customers and our mechanics, helping customers understand which services are needed and what repair options are available for their vehicle. You will also be responsible for compiling estimates and bills. We're a small business with an established...

  • Service Advisor

    3 days ago


    Peterborough, Canada The Hot Tub People Full time

    _**Are you ready to embark on a thrilling adventure in your career?**_ Look no further! Our company is seeking vibrant individuals who thrive in fast-paced environments and have a passion for problem solving! **Who are we?** We are a trailblazing team dedicated to redefining customer service. The Hot Tub People is at the forefront of the Hot Tub and Swim...

  • Service Advisor

    7 days ago


    Peterborough, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: Peterborough, ON** **Compensation: $50,000 per year...

  • Service Advisor

    2 days ago


    Peterborough, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 1370 Chemong Rd, Peterborough, Ontario (Hyundai or...


  • Peterborough, Canada Carmax Hyundai Full time

    **Responsibilities**: - Complete service reports on vehicles. - Maintain a working knowledge of repair procedures. - Actively communicate with customers. - Conduct basic diagnostics. - Provide clear and accurate quotes on vehicle repairs. **Job Types**: Full-time, Permanent **Salary**: $40,000.00-$80,000.00 per year **Benefits**: - Dental care -...

  • Parts Advisor

    7 days ago


    Peterborough, Canada Kenworth Ontario Full time

    Kenworth Ontario is currently looking for a talented Parts Advisor to join our dedicated team. Reporting to the Parts Manager, the Parts Advisor will be an integral part of our team continuously delivering exceptional service, value and performance to our customers. **Perks Offered in this role**: - Competitive salary plus bonus - Industry leading benefits...

  • Financial Advisor

    4 days ago


    Peterborough, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You provide our clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and...

  • Parts Advisor

    9 hours ago


    Peterborough, Canada Holiday Ford Lincoln Full time

    Holiday Ford Lincoln Ltd. is currently seeking a Parts Advisor to join our team! We are searching for an individual with exceptional knowledge of vehicles and their inner workings. **Responsibilities**: - Coordinate the daily functions of the parts operations including, procuring, ordering, backorders, core processing and picking of parts. - Assist retail...

  • Nespresso Coffee Advisor

    Found in: Talent CA C2 - 5 days ago


    Peterborough, Canada Acosta Full time

    Nespresso Coffee Advisor General Information Company: PRE-US Location: Peterborough, ON, Ontario, K9H 7E2 Ref #: M56319 Function: Brand Advocacy & Sales Employment Duration: Part-time Description and Requirements As a Nespresso Coffee Advisor, you'll excite customers and help spark sales for Nespresso by engaging retail customers and...

  • Nespresso Coffee Advisor

    Found in: Talent CA C2 - 7 days ago


    Peterborough, Canada Premium Retail Services Full time

    Nespresso Coffee Advisor General Information Company: PRE-US Location: Peterborough, ON, Ontario, K9H 7E2 Ref #: M52629 Function: Brand Advocacy & Sales Employment Duration: Part-time Description and Requirements As a Nespresso Coffee Advisor, you'll excite customers and help spark sales for Nespresso by engaging retail...


  • Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...


  • Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Specialist/Financial Advisor-MFDA page is loaded Financial Services Specialist/Financial Advisor-MFDA Apply locations Peterborough, ON Lindsay, ON Port Perry, ON time type Full time posted on Posted 2 Days Ago job requisition id 2402390 We’re building a ...


  • Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Specialist/Financial Advisor-MFDA page is loaded Financial Services Specialist/Financial Advisor-MFDA Apply locations Peterborough, ON Lindsay, ON Port Perry, ON time type Full time posted on Posted 2 Days Ago job requisition id 2402390 We’re building a ...


  • Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Specialist/Financial Advisor-MFDA page is loaded Financial Services Specialist/Financial Advisor-MFDA Apply locations Peterborough, ON Lindsay, ON Port Perry, ON time type Full time posted on Posted 2 Days Ago job requisition id 2402390 We’re building a ...

  • Financial Services Specialist/Financial Advisor-MFDA

    Found in: beBee S CA - 6 days ago


    Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Specialist/Financial Advisor-MFDA page is loaded Financial Services Specialist/Financial Advisor-MFDA Apply locations Peterborough, ON Lindsay, ON Port Perry, ON time type Full time posted on Posted 2 Days Ago job requisition id 2402390 We're building a relationship-oriented bank for the modern world. We need talented,...

  • Financial Services Advisor Licensed

    Found in: Jooble CA O C2 - 1 week ago


    Peterborough, ON, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Specialist/Financial Advisor-MFDA page is loaded Financial Services Specialist/Financial Advisor-MFDA Apply locations Peterborough, ON Lindsay, ON Port Perry, ON time type Full time posted on Posted 2 Days Ago job requisition id 2402390 We’re building a relationship-oriented bank for the modern world. As a member of the Personal and...


  • Peterborough, Canada Holiday Ford Lincoln Full time

    Holiday Ford Lincoln is searching for an individual who offers exceptional customer service to join our team as a Service Co-ordinator/Customer Service. Responsibilities include: - Accepting incoming Ford appointment calls and scheduling appointments accordingly. - Following up on Ford recalls. - Scheduling follow up appointments for the technicians (ie....


  • Peterborough, Canada Holiday Ford Lincoln Full time

    Holiday Ford Lincoln is searching for an individual who offers exceptional customer service to join our team as a Service Co-ordinator/Customer Service. Responsibilities include: - Accepting incoming Ford appointment calls and scheduling appointments accordingly. - Following up on Ford recalls. - Scheduling follow up appointments for the technicians (ie....


  • Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...


  • Peterborough, Canada Lufthansa InTouch Full time

    Lufthansa InTouch is looking for a motivated English Speaking Customer Service Consultants to add to our international team of travel consultants! **Purpose of Role**: The Customer Service Consultant Role is responsible for taking general calls from Lufthansa and Lufthansa Group passengers. The Lufthansa Group also includes SWISS, Austrian, Brussels and...