Associate Human Resources Transaction Management

3 weeks ago


Quebec City, Canada Bell Full time

Req Id: 418124

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

**Description**:
**Job location address**:1 Alexander-Graham-Bell, Verdun (QC)
**Job status**:Seasonal - Temporary Part Time

**Hiring service name and description**:

- The Employee Services (ES) is responsible for providing support to employees of Bell Canada and its subsidiaries. These services include payroll administration, human resources transactions, and management of unionized employee transfers, including eligibility for the Employee Discount Program.

**Job Duties and Responsibilities**
- Receive and analyze customer requests made via phone or written communication, and respond to them within specified timeframes, ensuring accuracy to avoid errors.
- Guide employees in using various self-service tools and refer them to the right stakeholders when appropriate.
- Identify and assess issues and suggest appropriate solutions to concerned parties to contribute to process improvements.
- Compile/extract reports for analysis purposes using various tools and databases.

**Essential skills and abilities**:

- Bilingualism: French/English (reading, speaking, writing)
- Intermediate level MS Word
- Intermediate level MS Excel.
- Good organizational and planning skills, good priority management, ability to meet tight deadlines and manage stress effectively.
- Ability to work and thrive in a constantly changing environment with multiple priorities, fluctuating volumes and tight deadlines
- Ability to deal with and influence sometimes difficult employees or customers by demonstrating empathy, diplomacy, and tact
- Have a strong attention to detail in order to ensure accuracy of information for customers
- Make quick decisions, identify obstacles, take appropriate action, demonstrate initiative and judgment, and propose process improvements and solutions
- Be recognized for teamwork

**Desired skills and abilities**:

- Good knowledge of SAP (HR)
- Call center experience

**Working conditions**:

- Possible work schedule from Monday to Friday between 8:00 a.m. and 4:30 p.m.
- Minimum of 3 days/week on Montreal campus presence.

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Summer Student
**Job Location**:Canada : Quebec : Verdun
**Work Arrangement**: Hybrid
**Application Deadline**:05/23/2024

Created: Canada, QC, Verdun

**Bell, one of **Canada's Top 100 Employers.



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