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Customer Service Agent
2 weeks ago
Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Receive and log complaints
- Receive payments
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Conduct public opinion and attitude surveys
**Computer and technology knowledge**:
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Personal suitability**:
- Client focus
- Organized
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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