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Customer/guest Service Agent

4 months ago

Bedford, Canada CanaDream Career Page Full time

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.

We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world.

At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team

CanaDream is proud to employ individuals who embrace our core values:

- Be happy to
- Lead the way
- Enjoy the ride

Are you a motivated, enthusiastic, self-directed individual with superior guest service skills looking for a great temporary part-time job opportunity to work for one of Canada’s largest RV companies? Do you thrive in cohesive workspaces, going the extra mile to deliver exceptional experiences to guests? If you are, look no further as CanaDream is seeking Guest Service Agents to serve our guests from around the globe.

About CanaDream’s Employees

We are a team of experienced, passionate, and dedicated people and we welcome employees from all around the world and with all sorts of life experiences, from students at or finishing college/university or semi-retired/newly retired folks seeking seasonal summer work in an exciting tourism business where they’ll get to meet and interact with people globally and be part of our wonderful team at the busiest time of the year.

About the Company

From humble beginnings in the mid-‘90s, CanaDream has steadily grown into a leading RV rental and sales business in Canada. Our market-leading brand position has been achieved through a combination of investments in experienced employees across all our locations, with unique build RV floor plans, proprietary technology, continual investment, continual growth and expansion plans, and a fleet of over 1,000 modern RVs for rentals and previously experienced units available for sale.

Our vibrant locations are choice locations for customers and guests who are seeking adventures in untamed and breathtaking surroundings and looking to explore the untamed wilderness, wildlife, awe-inspiring mountains, coastal hike trails, bright and bustling landscapes, gorgeous lake views & vast parks.

CanaDream’s culture is based on being “Happy to” in every corner, we seek positivity and teamwork; working together to put our Guests at the center of everything. CanaDream’s employees work hard and enjoy the ride. Fun is at the core of our business with monthly staff appreciation BBQs, regular team celebration events, milestone awards and more.

**What’s in It for You**:
In addition to joining a dynamic and supportive team that focuses on staff well-being, you will receive a competitive wage, staff discounts for RV travel, growth opportunities & comprehensive on-the-job training. We also provide a referral bonus to staff who refer people to come and work with us. Our stations enjoy social events, and you will be welcomed in like family.

**More About the role**:
It takes a special kind of person to do this job. Those who are most successful in this role are helpful, friendly, courteous, and excel at connecting and building rapport with diverse guests.

**Job Duties**:
**You will be responsible for the following**:

- Reviewing our reservation system throughout the day to add information or check Guests’ arrival and departure information
- Welcoming Guests to CanaDream with a friendly smile
- Completing check-in procedures and unit pickups according to established standards
- Presenting CanaDream’s Guest Guide in a positive manner
- Building a positive connection with Guests while showing them how the RVs work
- Conducting the interactive demonstration of the RVs
- Performing the Front-Line Inspections (quality control step) of the RVs before Guests pick up the RVs
- Providing accurate information to potential CanaDream Guests, creating quotes and completing reservations both in person and over the phone
- Providing local travel information to Guests picking up
- Resolving Guests’ complaints and process authorized refunds
- Notifying the RV Technicians or the PDI Technicians if damage has occurred, and repair or maintenance is required for the unit
- Assisting the Prep Department with cleaning when required
- Other duties as assigned

**Qualifications**:

- Excellent, proven customer or guest service and communication skills.
- Positive attitude
- Excellent problem-solving skills and strong attention to detail
- Previous experience working in a hotel or tourism-related business is an asset
- Must be able to work shifts, weekends and holidays

CanaDream treats applicants on individual merit and abides by provincial legislations. We maintain equal opportunity employment for all applicants. Must be legally entitled to work in Canada.