Client Manager

1 week ago

Saint John, Canada Xerox Full time

-The Xerox Digital Sales (XDS) Client Manager will provide account management, client relationship management, sales expertise, and sales support for Commercial Named Accounts. The XDS Client Manager will be expected to work in partnership with the field sales teams to ensure the successful implementation of the strategy and direction for the account(s). The XDS Client Manager will market, close and support sales cycles for all solutions, hardware, and services where appropriate. This will involve initiating and maintaining telephone sales-oriented activities with both new and existing clients. This position will focus on both short-term sales activity within an account, as well as developing and implementing a longer-term strategy to ensure Xerox will retain the account and continue to provide customer value and obtain future business.

**What You Need to Succeed**:

- 2-5 years of experience in B2B sales with a proven track record of achieving sales/consulting excellence, proven effective collaboration across stakeholders, leveraging sales aptitude with assertiveness, persistence, and keen listening skills.
- A post-secondary degree or equivalent experience is preferred, reflecting your commitment to continuous learning.
- Tech-savviness with Microsoft Office, CRM proficiency and data analysis.
- Demonstrate excellent verbal and written communication skills, essential for effective interaction.
- Possess personal drive, internal motivation, and a relentless pursuit of high achievement in every endeavor.
- Ability to approach challenges with maturity, self-confidence, and resilience under pressure, with strong attention to detail.
- Strong customer service skills, emphasizing your ability to build and exceed client relationships.
- Experience exceeding targets and metrics & navigating and closing deals with enterprise-level acumen.
- Showcase great interpersonal, negotiation, and presentation capabilities, enabling effective engagement with clients and colleagues.

**What You’ll Do**:

- Achieve Sales Excellence: Blaze a trail by consistently surpassing sales revenue and gross profit targets.
- Client Expansion: Nurture and expand existing client accounts while actively scouting new revenue-generating opportunities.
- Strategic Account Leadership: Execute and lead innovative account strategies, ensuring retention, growth, and overall account success.
- Reporting Proficiency: Highlight the path to success with monthly forecasts and detailed account-related reporting for the Sales Manager and Account Teams. Keep the CRM system in perfect order with 100% accuracy by maintaining real-time updates of all sales-related activities.
- Contract Command: Collaborate with cross-functional teams to expertly manage contracts, igniting account revenue growth.
- Client-Centric Focus: Immerse yourself in the client and account team, passionately pursuing a deep understanding of client requirements and operations, ensuring our solutions align perfectly with their needs. Exceed Xerox Customer Satisfaction goals by swiftly addressing and harmonizing client issues with the right internal resources.
- Continuous Learning and Innovation Leadership: Stay abreast of industry trends and developments to ensure that our sales efforts consistently provide exceptional value to our clients, in alignment with Xerox's latest advancements. Lead the way linking new services, solutions, and Xerox innovations, to client business objectives.

**How We Set You Up for Success**:

- Training Initiatives: Elevate your skills through our in-house training, online learning opportunities, and mentorship programs that nurture your professional growth.
- Performance Reviews: Receive regular individual performance reviews every six months, fostering continuous growth and development.

**What We Offer**:

- At Xerox, we understand that attracting top talent requires more than just a job - it's about providing a fulfilling career experience. When you choose to join our team, you'll embark on a journey filled with opportunities, growth, and rewards.
- Competitive Compensation: Enjoy a competitive package with a base salary, commissions, and extra rewards for exceeding targets.
- Comprehensive Benefits: Access medical, dental, vision, and life insurance from day one to support your well-being.
- Work-Life Balance: Benefit from paid holidays, personal choice days, and two-weeks of paid vacation after your first year.
- Charitable Involvement: Be part of our commitment to the community with paid time off for volunteering.

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