Manager, Customer Service
3 weeks ago
Closing Date (MM/DD/YYYY):
05/14/2024
Worker Type:
Permanent
Language(s) Required:
Term Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position):
$101,804 - $137,736
Leadership skills rewarded:
Take a lead role in your district’s customer service team, with a focus on the relationship management process. You’ll coach a team responsible for a combination of loan administration and credit submissions for lending to agriculture producers, providing added value to team and customers.
**What you’ll do**:
- Lead a high-performing team responsible for customer service and support functions, credit submissions, and agriculture lending
- Ensure strong partnerships among district staff to support customer service
- Maintain your district’s budget and manage daily operations, facilities management, meetings and event planning
- Work with the district leadership team to develop and execute business plan and marketing strategies
- Manage workload priorities, identify employee development requirements, set goals and evaluate performance
- Ensure compliance on audits, arrears and other reports
**What we’re looking for**:
- A decision-maker who confidently manages and implements change
- A leader who builds relationships
- A multi-tasker with an aptitude for a combination of loan administration and lending
- Ability to adapt quickly to changes in a fast-paced environment
**What you’ll need**:
- A degree in administration or business and at least five years of related experience (or equivalent combination of education and experience)
- A proven track record in agricultural or commercial financial services
- An understanding of accounting and legal documentation
- Experience in loan portfolio management practices, approaches and techniques
- Strong leadership and organizational skills
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