Finishing Consultant
7 days ago
The Finishing Consultant is to pursue and develop business with targeted customers. Their primary purpose is to provide product solutions for customers’ interior finishing needs based on, but not limited to mouldings, doors, hardware and windows. The Finishing Consultant will deliver personalized solutions by assessing customer needs and guiding the customer decision to close the sale. They will need to maintain strong relationships with existing customers while developing new customer relationships by offering professional, effective and efficient solutions. The Finishing Consultant promotes and sells existing and new products to meet Dick’s Lumber’s sales objectives.
**ACCOUNTABILITIES**:
- This is a full-time career orientated position and expected to be the employee’s primary job.
- Be the primary point of contact and develop a professional relationship with customers to build trust and loyalty towards Dick’s Lumber.
- Represent Dick’s Lumber in a professional manner and ensure that the customer is treated with the utmost respect and courtesy.
- Keep current on competitive pricing, advising Procurement as appropriate, and aide in developing strategies to overcome price objections.
- Make sure customers receive requested products and services in a timely fashion.
- Follow up with customers to ensure satisfaction.
- Resolve customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction. Refer difficult situations to Business Development Manager.
- Work daily to achieve set objectives and budgets.
- Perform other job-related duties as required.
**QUALIFICATIONS**:
- Minimum of three (3) years sales and customer service experience in the lumber, building materials or construction industry
- Strong knowledge of industry products and trends.
- Ability to read blueprints.
- Demonstrated sales and cold-calling experience, ideally within the industry.
- Proven skills in quantity take offs, along with door and hardware estimating techniques
- Understanding door and hardware tenders and the scope of work required
- High level of commitment to superior customer service.
- Excellent communication and presentation skills. Must be able to communicate and interact with individuals at all levels of the organization.
- Attention to detail and effective analytical and problem-solving skills.
- Highly organized in prioritizing work, multi-tasking, and consistently meeting deadlines within a fast-paced work environment.
- REQUIRED a valid BC Driver’s License.
- Knowledge of a second language would be advantageous
**EFFORTS**:
- Position requires the incumbent to always present a professional sales image to the customer.
- Dress to be in Dick’s Lumber logoed attire (collared shirt) and or business professional attire.
- Ability to process a high volume of transactions in a timely manner.
- Ability to lift and carry up to 50lbs.
- Frequent standing and walking.
**WORKING CONDITIONS**:
- Availability will be 7 days per week, with primary time during store hours Monday to Friday, 6:30 a.m. - 5:00 p.m. Circumstances may dictate where some evenings and weekends are necessary.
- Total compensation includes a **competitive base salary and commission**.
- As a commissionable job, expectation is the hours may vary week to week dependent what is occurring in the marketplace and customer’s expectations.
- Travel Time: Job will require 65% of the time to be on the road servicing and meeting customers or potential customers.
- In many areas safety equipment such as steel toe shoes, eye, ear and head protection and safety vests are required.
- Exposure to dust, noise, and debris on job sites.
**Job Type**: Permanent
Pay: $40,000.00-$65,000.00 per year
**Benefits**:
- Automobile allowance
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Work Location: In person
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