Contact Center Rep Iii, Loss Prevention

3 weeks ago

Markham, Canada TD Bank Full time

417720BR

Call Center

Markham, ON

August 24, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

**Markham Contact Center - Fraud Loss Prevention**

“Welcome to TD, how can I help?”

Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers.

Every day is an opportunity to learn and grow, and help our Customers feel confident that we’ll be there for them anytime they need to call usbuying their morning coffee, shopping online, paying their bills, or planning for that next trip.

Job Details

What You’ll Do

The Fraud Loss Prevention team is here to support and educate our customers on how to stay protected from potential fraud, while delivering legendary customer experiences. They itemize fraud transactions, review unusual activity, communicate with various departments within the bank, provide replacement cards and tailored advice on fraud prevention.

You are the voice of TD and your role is to:
**Think Like a Customer** by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

**Act Like an Owner** by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

**Execute with Speed and Impact** by coming into work at your scheduled time, identifying and meeting your Customers’ needs, and protecting the Bank from risk.

**Innovate with Purpose** by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

**Develop Yourself and Colleagues** by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers’ needs and achieve personal career goals with TD.

Job Requirements

Who You Are

You are passionate about understanding each Customers’ needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.

You love a good challenge In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.

You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

Experience & Education Requirements
- High School Diploma,
- Undergraduate degree and/or 1+ years relevant experience

Additional Information

What We Offer

As part of our Contact Centre team, you will:
Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Your Commitment

Training Commitment (Full time hours)

Scheduling Commitment

Available Monday through Sunday from 7:00am to 12:00am. Shifts can include days, evenings, and weekends.

What’s Next?

Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people’s lives, at work, and in the communities we live in?

**READTH & DEPTH**
- Requires expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
- Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity/risk
- Gathers and analyzes data to identify and to help solve complex problems
- Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
- Understands how the team works together to coordinate their efforts and resources to achieve objectives of a business area
- Impacts their own team and other teams whose work activities are closely related
- Recommends modifications to existing advice or customer service processes and solutions to improve the efficiency of the

  • Contact Center Rep Iii, Loss Prevention

    4 weeks ago

    Markham, Canada TD Bank Full time

    **Contact Center Rep III, Loss Prevention**: - 417720BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Contact Center Rep Iii, Loss Prevention

    4 weeks ago

    Markham, Canada TD Bank Full time

    **Contact Center Rep III, Loss Prevention**: - 425249BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Loss Prevention Contact Center Representative

    4 weeks ago

    Markham, Canada TD Bank Full time

    **Loss Prevention Contact Center Representative**: - 431774BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Hours/Availability Detail** - Flexible...

  • Loss Prevention Contact Center Representative

    1 month ago

    Markham, Canada TD Bank Full time

    412038BR Call Center Markham, ON June 19, 2023 Company Overview Department Overview **Markham Contact Center - Fraud Loss Prevention** “Welcome to TD, how can I help?” Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million...

  • Loss Prevention Contact Center Representative

    1 month ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **Markham Contact Center - Fraud Loss Prevention** "Welcome to TD, how can I help?" Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than...

  • Contact Centre Rep Iii, Direct Investing

    1 month ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Inclusiveness** At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and...

  • Loss Prevention Contact Center Representative

    1 month ago

    Markham, Canada TD Bank Full time

    406746BR Call Center Markham, ON April 26, 2023 Company Overview Department Overview “Welcome to TD, how can I help?” Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers. Every day is an opportunity to learn and grow, and...

  • Contact Center Rep Iii, Loss Prevention

    2 weeks ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Start Date July 8th, 2024** **Training: Mandatory Full Time Paid Training 11 weeks Mon-Fri Time TBD. Training on site for 10 weeks at 3500 Steeles Ave E in Markham. Last week of training remotely from home, hybrid.** **Post...

  • Loss Prevention

    5 days ago

    Markham, Canada Sephora Full time

    **Job ID**: 242398 **Location**: ON-Markville (0584) **Address**: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage. **ESSENTIAL...

  • Loss Prevention Associate MARKVILLE

    4 days ago

    Markham, Canada UNIQLO Full time

    Description Overall Position Overview Reporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals,...

  • Loss Prevention Associate MARKVILLE

    3 days ago

    Markham, Canada UNIQLO Full time

    Description Overall Position Overview Reporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals,...

  • Loss Prevention Associate MARKVILLE

    4 days ago

    Markham, Canada Uniqlo Canada Full time

    Overall Position OverviewReporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe...

  • Loss Prevention Associate MARKVILLE

    4 days ago

    Markham, Canada Uniqlo Canada Full time

    Overall Position OverviewReporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe...

  • Loss Prevention Associate MARKVILLE

    4 days ago

    Markham, Canada Uniqlo Canada Full time

    Overall Position OverviewReporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe...

  • Retail Uniformed Guard And/or Loss Prevention

    4 weeks ago

    Markham, Canada Vest Security Services Inc. Full time

    Retail Uniformed Guard and/or Loss Prevention - Markham We are seeking a Retail Uniformed Guard And/or Loss Prevention - Markham to become an integral part of our team. The selected individual will patrol and secure assigned premises as well as identify risks to staff and patrons. **Responsibilities**: - Monitor premises to prevent theft, violence, or...

  • Uniformed Loss Prevention Officer

    1 month ago

    Markham, Canada The Investigators Group Inc. IGI Full time

    **Job description** The Investigators Group Inc. was founded in 1995. We are an established private investigation and security services company that provides a wide range of investigative solutions for our clients. We are looking to hire Uniformed Loss Prevention Deterrent Guards to assist our many retail clients in Markham, ON and surrounding areas. This...

  • Contact Center Manager

    1 day ago

    Markham, Canada Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Charter Contact Center Rep II

    3 weeks ago

    Markham, Ontario, Canada First Student Canada Full time

    First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.First Student is hiring a Charter...

  • Contact Centre Rep Iii, Direct Investing

    1 week ago

    Markham, Canada TD Bank Full time

    414466BR Call Center Markham, ON July 18, 2023 Hours 37.5 Department Overview Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD’s success, as our customers are at the center...

  • Contact Center Representative

    1 day ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our...