Credit & Collections Supervisor

3 weeks ago

Concord, Canada Ciot Inc. Full time

**General Summary**

The **Credit & Collections Supervisor** will be responsible for managing the credit and collections process, regular review of existing customer accounts with the goal of optimizing company sales while managing credit risk. Reporting to the Controller, this role will manage one direct report. Primary responsibilities include continuously monitoring the credit limits and terms of existing customers, performing credit investigations for new customers, collection of overdue invoices, managing the performance of the Accounts Receivable Associate, driving down DSO, reduce the risk of A/R write-offs to a minimum, resolve disputes, engage with lawyers, insolvency administrators and collection agencies and to provide regular reporting of A/R ageing, past due accounts, potential bad debts and DSO at customer and divisional level

**Key Responsibilities**:

- Manage all functions related to customer credit and collections;
- Responsible for the establishment of new accounts and monitoring of any changes in existing accounts;
- Ensure timely collection of accounts and manage the day-to-day review and release of credit hold on orders;
- Research and evaluate available credit information for existing customers to manage credit risk and to document formal credit reviews;
- Work closely with customers to establish and develop strong relationships to mitigate payment delays and minimize bad debt risk;
- Work with sales and operation departments to enable sales, mitigate risk, drive cash flow and to meet organizational objectives;
- Determine, recommend and executive corrective action for delinquent accounts;
- Work with Credit Bureaus to identify credit and payment history, follow up with lawyers on legal cases relating to bad debts and for registering liens, reporting past due accounts to insurance company and also to establish credits for insured accounts;
- Collaborate with sales team for billing discrepancies, payment deductions, customer credit requests and credit holds to facilitate the resolution of disputes in a timely manner;
- Drive achievement of departmental measurements for A/R KPI, DSO and credits issued;
- Stay current with industry best practices, new developments and trends in the collections and accounts receivable profession;
- Prepare weekly AR activity report for collection updates including past due accounts and credit holds;
- Prepare monthly aging of accounts report in support of month-end close for review and analysis of past due accounts;
- Supervise direct report including hiring, delegation, training and performance evaluation.

**Qualifications Required**
- University degree in Business/Accounting or related field;
- 8-10 years previous experience in Accounts Receivable and Collections with at least two years at the supervisory level;
- CCP or CCE or equivalent credit designation is considered an asset;
- Strong working knowledge of credit principles and best practices;
- Must demonstrate strong skills in, communicating both verbally and in written correspondence, customer service, negotiating, prioritizing and motivating and leading a team;
- Advanced MS Office skills, excellent problem-solving ability and attention to detail.

Type d'emploi : Temps plein, Permanent

Salaire : à partir de 75 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Vie
- Congés de Vacances et Compensatoires
- Stationnement sur place

Horaires de travail:

- Du Lundi au Vendredi
- Quart de jour

Question(s) de présélection:

- Are you legally entitled to work in Canada (required)?
- Are you able to work full time (Monday to Friday)?
- What is your English level (1 to 5)?
- What are your salary expectations?
- Are you available to work 100% in office?

Lieu du poste : Un seul lieu de travail

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