Community Outreach Rep 1

2 weeks ago

Burnaby, Canada BC Hydro Full time

Hours of work: Casual (on call basis) Flexible Work Role: Field

Hourly Rate: $ 23.72 - 26.83

**What you'll do**
- Represents BC Hydro through attendance at local community events, events held at retail locations such as stores and

malls, and regional trade and other shows. Provides information and educates customers on BC Hydro's current initiatives,
services and programs, including Power Smart programs, products, customer billing, payment choices, and methods of
accessing other BC Hydro personnel and technical resources, through activities such as: distributing brochures; engaging
attendees in discussions regarding current initiatives, services and programs; answering queries or referring customers to
other BC Hydro personnel; and by making information announcements using public address systems.
- Maintains working relationships with a variety of community stakeholders through participation in community events,

fostering partnership opportunities for reaching and educating customers and encouraging participation in future BC Hydro
events and initiatives. Maintains working relationships with key media/communications contacts within local communities by
providing them with information, and by acting as media/communications spokesperson for BC Hydro in media interviews,
including television and radio.
- Conducts research on the most effective venues and messages for BC Hydro’s initiatives and makes recommendations

accordingly. Plans a presence for each approved venue, taking into consideration the audience, messages and available
resources. Creates for approval communications materials such as event and campaign posters aimed to support event
logistics, streamline information and communicate more effectively with customers.
- Assembles, moves and sets up/disassembles display and other event materials; is the staffing point of contact for BC

Hydro presence throughout the community at media events, business association and local government meetings, opening
ceremonies, and family-oriented festivals.
- Accesses and locates basic rate, billing, energy efficiency and other information ; prepares basic and/or pre-formatted

summaries, logs, charts and other Power Smart related status and other documentation. Prepares and maintains a variety
of files including statistical summaries, reports, reference documents, budgets and other information related to the team’s
initiatives.
- Provides assistance to the rest of Customer Service, Conservation and Energy Management, Communications and

Community Relations staff in their marketing efforts, programs and initiatives as required.
- Provides clerical, administrative office and event coordination support to COR team as required such as monitoring and

tracking event inventory and office supplies, maintaining files for events and other documentation and responds to inquiries
or forwards to other staff.
- Performs minor duties related to the above duties that do not affect the rating of the job.

**What you bring**

communications or related program knowledge typically acquired through 1st or 2nd year college or university plus
Community Outreach Training.
- No previous

communication and teamwork skills. Must possess a valid full-privilege Class 5 BC Driver's Licence. Completion of BC
Hydro Driver Training is required.
** What we offer**
- You will receive:
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses- These are twelve casual positions expected to last approximately 3 months.
- This position is covered under MOU #74 of the Collective Agreement between MoveUP, Local 378 and BC Hydro.
- Represents BC Hydro Community Team in communities throughout the province through customer interaction and

community involvement. Provides information and educates customers on BC Hydro's current initiatives, services and
- programs and refers customers to other resources within the organization.- Daily travel to attend and participate in home shows and events which typically occur on Thursdays, Fridays, Saturdays

and Sundays (you are not required to be available these days every week but greater availability is helpful) with shifts
- varying between morning and evening hours. Regular driving of company vehicles. May require overnight travel on
- weekends.- A condition of employment for this job is that you maintain the following requirements in good standing: Driver's License

Type = Class 5- Knowledge of a second language would be considered an asset.
- This position includes virtual and in-person events. Applicants should be comfortable on-camera and speaking with

customers in-person.- This position will be posted concurrently.

**What else you should know**
- This assignment is scheduled to start Jan 27, 2024, and end on May 5, 2024.
- This position is covered under MOU #74 of the Collective Agreement between MoveUP, Local 378 and BC Hydro.
- Re

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