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Field Technician

2 months ago

Ottawa, Canada Q1 Technologies Full time

**Role: Field Technician**

**Location: Ottawa Canada**

**Job Type: Full Time**

**Essential Functions / Key Areas of Responsibility**
- You will be responsible for installation and configuration of Livescan hardware/software
- You will travel to customer locations within the designated install date to complete all tasks
- You will lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues.
- You will manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict.
- You will have intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers.
- You will quickly troubleshoot problems and escalate when necessary to deliver solutions that satisfy customer or internal requirements.
- You will learn and understand technical products and solutions and can disassemble certain products for parts replacement.
- You will work with operations engineers, sales and system administrator.
- You will identify and mitigate risks that may have potential impact to all services delivered.
- You will react quickly and appropriately to incidents such as equipment failures.

**Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language**
- 1 - 5 years of experience in a customer-facing role.
- 1 - 5 or more years of experience with LAN/WAN protocols.
- 1 - 5 or more years of experience with Windows 7 and 10 OS.
- 1 - 5 or more years of experience with PC and laptop hardware.
- Demonstrable experience with independent customer relationship management, customer service, and satisfaction.
- Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations.
- Must have a valid Driver’s License and a clean driving rec

**Preferred Qualifications**
- Able to translate and communicate technical information to stakeholders.
- Current Government of Canada Security Clearance or ability to obtain one
- Bilingual is considered a plus (French)
- Team-player, able to handle a fast-paced business environment and work collaboratively under tight deadlines, punctual, able to work with little supervision, self-disciplined with strong analytical and decision-making skills.

**Salary**: $39,579.72-$80,179.77 per year

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- field technician: 6 years (required)
- window 10: 5 years (required)
- LAN/ WAN: 5 years (required)

**Language**:

- Bilingual (required)

**Speak with the employer**
+91 9717203323

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