Work From Home- Call Center Agent in The Travel

3 weeks ago

Remote, Canada American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

This position is virtual, we provide all equipment needed to work.

Start your exciting new travel career with the largest travel management company in the world

Key Responsibilities:

- Handling inbound calls from customers to assist with booking their travel needs
- Resolve customer inquiries at the first point of contact
- Educate customers on products, programs, and services such as flights, hotels
- Customer Service escalation handling and first call resolution.
- Technical and online navigational support and trouble shooting
- Utilize online and internal resources to ensure interactions are accurate and compliant with all business processes aligned with our loyalty program rules and regulations.
- Use of multiple tools, booking and redemption platforms
- Flight exchanges/refunds/schedule changes/involving manual calculations (Service role)
- Servicing clients across the globe with predominant focus on our clientele within North America
- Remain current with industry advancements, Loyalty training and reference material.
- Computer usage (Microsoft proficiency), and internet skills.
- Scorecard metrics in place to adequately measure individual and team performance

Key Skills & Qualifications:

- Typing proficiency: minimum 45 WPM
- 1+ years’ experience working in busy call centers fast paced environment
- Aptitude for math: understanding percentages, taxes etc.
- High Level of Customer Service consisting of:

- Empathy
- Effective listening and attentiveness
- Persuasive speaking skills
- Adaptability
- Taking responsibility in managing various situations
- Patience
- Responsive, critical thinking, solution oriented
- Decision making skills
- Collaborative, team oriented, respectful, and professional with clients, colleagues, and leadership
- Proactive ability to identify problems (technical; account or client program specific issues), form solutions, and execute step-by-step troubleshooting procedures
- High sense of urgency with the utmost level of respect and adherence to privacy and confidentiality protocols
- Proficiency in spoken and written English; French
- High School Diploma or the GED Equivalent
- Travel Diploma an asset
- Amex GBT is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from is central to our values._

Location

Canada - Virtual Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

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