Property & Casualty Claims Representative - Summer

2 weeks ago

Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our **Curo Claims Services** team, part of the OTIP Group of Companies, is currently looking for a:
**Property & Casualty Claims Representative - Summer Student**

**Job Description**:

- Provides support within the Claims unit as requested, which includes delivering mail and producing photocopies, and directs or responds to written or telephone inquiries, as required.
- Manages information, which includes handling maintenance claims, verifying glass coverage, directing members to appropriate glass vendors, and processing rental car extensions.
- Contacts the insurer to verify direct compensation and completes follow-up requirements.
- Consults with Adjusters or the Claims Manager to review and discuss problem situations, as required.
- Completes data entry and operational results based on established standards. This work includes entering document uploading, claim recoveries, salvage recoveries and reserves and maintaining the online service survey statistics.
- Verifies policies and coverage on the computer system when receiving new claim reports.
- Records and files new claim reports received in the new claims log and assigns appropriate claims experts based on the triage process.
- Follows-up on claims activities and tasks while maintaining a diary system.
- Applies claims administration processes accurately and maintains data integrity by adhering to the contractual provisions of broker/carrier principles and regulators.
- Facilitates information to claims experts by verifying instructions and dispatching appropriate documents and required reports.

**Qualifications**:

- A minimum of three courses towards the CIP designation including Principles and Practices, Insurance on Property, and Automobile I.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Demonstrated ability to provide outstanding service in an accurate and efficient manner and to resolve problems.
- Superior time management and organizational skills to manage competing priorities, as well as project management skills.
- Current Microsoft Office Suite working knowledge.
- Exposure in a property and casualty insurance setting would be considered an asset.
- Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.
- Ability to work independently and as part of collaborative team environment
- The ability to communicate in French is considered an asset.

Additional Information
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

LI-Hybrid, #LI-Onsite

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