Intermediate Systems Analyst

3 weeks ago

Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

BCIT’s
- **Information Technology Services** department is seeking a
- **regular, full-time (1.0**
**FTE**
**) Intermediate Systems Analyst**. This position will function as part of our Service Enablement team. IT Services is a dynamic environment with a passion for service to our students, faculty, and staff. The Service Enablement team provisions service management solutions for IT Services and other service departments across the Institute.- This position works under general direction and occasional supervision, and the successful applicant will be responsible for providing creative and customized service management solutions. The primary focus of this position will be to implement IT Service Management and Enterprise Service Management solutions to enhance service offerings across the institute.**Duties & Responsibilities**

**DUTIES**
***
**AND**
***
**RESPONSIBILITIES***:
As a member of the Service Enablement team, you will have shared responsibilities to:
- Gather requirements and map processes to assist our clients with customized service management solutions
- Perform service management platform administration and configuration
- Work with clients, team members, and professional services partners to design solutions and resolve configuration issues
- Configure, implement, and enhance processes and workflows within the service management platform
- Design and configure dashboards and reports
- Configure and implement integrations with other supporting systems and tools
- Develop, document and enhance support procedures, processes, and training materials
- Perform troubleshooting, problem analysis, documentation, resolution, and escalation for service management platform issues
- Participate in departmental projects and initiatives, as appropriate

**Qualifications**

**QUALIFICATIONS***:
**Minimum Qualifications**:

- Institute of Technology diploma, or Bachelor’s Degree in science or business; and
- A minimum of four (4) years current relevant experience in an IT environment similar to BCIT; including two (2) of the past four (4) years in a similar position: or
- An equivalent combination of education, training and experience
- Must have demonstrated specific current IT knowledge
- Proven commitment to providing and maintaining the highest level of customer service
- Effective oral and written communication skills
- Proven analytical and problem solving skills
- Strong organizational skills and ability to meet changing priorities and multi-task while meeting strict deadlines
- Must be a team player and work well with cross-departmental teams
- Commitment to regular ongoing professional development (including specific IT skills, professional associations and current industry trends)
- High level of professionalism and ethics

**Desired Qualifications**:

- Requirements gathering and process mapping experience
- Recent experience using, administering and/or configuring service management platforms such as ServiceNow, Cherwell, or other enterprise-level service management platforms
- Familiarity with core ITSM practices such as Incident Management, Service Request Management, Problem Management, Knowledge Management, and Change Enablement
- ITIL V4 Foundation certificate and/or ITIL V4 Managing Professional designation
- Familiarity with relational databases, JavaScript, and REST API

**Additional Information**

**Benefits - Why you’d love working with us**
- Competitive pay
- Minimum of twenty-five days of vacation (or more, depending on your **position**)
- Competitive employer-paid extended health and dental plan - take a look at our **benefit plans**
- Defined benefit **pension** plan with employer contributions
- Flexible hybrid work arrangements available
- **Professional Development** funds and resources
- Access to most BCIT Flexible Learning **courses** free of charge
- **Wellness** and Employee Assistance programs
- Complimentary membership with free access to the Fitness Centre, Gymnasium, and **_more_**- The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh)._

**Salary Range**
- Salary Range: $63,288 - $86,643 per annum.**Additional Salary Information**
- Salary prorated based on percentage and term of appointment. Salary based on education, experience and placement criteria as outlined in the Collective Agreement.Position Details

**Posting Category**
- Information Systems / Technology**School/Service Area**
- Information Technology Services**Campus Location**
- Burnaby campus**Bargaining Unit**
- BCIT Faculty and Staff Association (FSA)**Job Status**
- Regular**Full-Time/Part-Time**
- Full-Time**Number of Vacancies**
- 1**Anticipated Start Date**
- 02/26/2024**Anticipated End Date**

Competition Information

**Competition Number**
- 24FSA419**Competition Open Date**
- 01/31/2024**Co

  • Intermediate Analyst

    2 months ago

    Burnaby, Canada Simon Fraser University Full time

    Union/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$75,285 to $89,904 annually** - SFU Department Descr: **Institutional Research and Planning** - Position Grade: **10** - # of openings: **2** - Biweekly Hours: **72** The Intermediate Analyst works as a member of the Analyst team and is responsible for providing quantitative...

  • Intermediate Analyst

    1 day ago

    Burnaby, Canada Simon Fraser University Full time

    Union/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$75,285 to $89,904 annually** - SFU Department Descr: **Institutional Research and Planning** - Position Grade: **10** - # of openings: **1** - Biweekly Hours: **72** **Who We Are** About Institutional Research and Planning: - We define, collect, analyze, project, maintain,...

  • Intermediate Network Technical Analyst

    2 months ago

    Burnaby, Canada CB Canada Full time

    Intermediate Network Technical AnalystOn behalf of our client, Procom is currently seeking an Intermediate Network Technical Analyst.Intermediate Network Technical Analyst Job Duties:The Technical Analyst / Coordinator will be responsible for assisting with data collection analysis, application mapping, work packet development documentation and scheduling...

  • Intermediate Network Technical Analyst

    1 week ago

    Burnaby, Canada CB Canada Full time

    Intermediate Network Technical AnalystOn behalf of our client, Procom is currently seeking an Intermediate Network Technical Analyst.Intermediate Network Technical Analyst Job Duties:The Technical Analyst / Coordinator will be responsible for assisting with data collection analysis, application mapping, work packet development documentation and scheduling...

  • Intermediate Business Analyst

    1 week ago

    Burnaby, British Columbia, Canada TEEMA Full time

    Job Title: Intermediate Business AnalystJob ID: KM Our client has an immediate need for a Business Analyst. This role will be required to help support day to day and inflight projects and assist with the following updating application and technical business and technical documentation; performing current state, future state and gap analysis; assisting with...

  • Intermediate Business Analyst

    1 month ago

    Burnaby, British Columbia, Canada TEEMA Full time

    Job Title: Intermediate Business AnalystJob ID: KM Our client has an immediate need for a Business Analyst. This role will be required to help support day to day and inflight projects and assist with the following updating application and technical business and technical documentation; performing current state, future state and gap analysis; assisting with...

  • Intermediate System Administrator

    3 weeks ago

    Burnaby, Canada Paladin Security Full time

    Intermediate System Administrator As an **Intermediate System Administrator **at Paladin Security, you will work closely with the Senior Systems Administrator to support the technical design, planning, and implementation of various enterprise systems. With infrastructure systems deployed across Canada and the United States, you will play a key role in...

  • Isl 24r

    7 days ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- ISL 24R - Intermediate Technical Analyst- Position Classification- Information Systems R24- Union- GEU- Location- Burnaby, BC V3J 1N3 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) - Nanaimo, BC V9T 6L8 CA - Prince George, BC V2N4P7 CA - Surrey, BC V4P 1M5 CA - Vancouver, BC V6B 0N8 CA - Victoria,...

  • Isl 24r

    2 weeks ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- ISL 24R - Intermediate Technical Analyst- Position Classification- Information Systems R24- Union- GEU- Work Options- Remote- Location- Burnaby, BC V3J 1N3 CA - Campbell River, BC V9W 6Y7 CA - Dawson Creek, BC V1G 4X3 CA - Fort St John, BC V1J6M7 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) -...

  • Systems Analyst

    2 months ago

    Burnaby, Canada Houle Electric Limited Full time

    **About the position**: Currently, we are looking for an eager **Systems Analyst** for our Corporate IT team, based in **Burnaby.** **Systems Analyst Duties and Responsibilities**: - Working collaboratively with the IT team to manage stakeholder requests - ERP (JD Edwards) configuration, development and technical troubleshooting - ERP training for IT team...

  • Intermediate Business Analyst

    2 weeks ago

    Burnaby, Canada Randstad Canada Full time

    Join our Burnaby healthcare client as an Intermediate Business Analyst and harness your expertise in the healthcare sector to drive transformative projects forward. We value professionals who excel in stakeholder engagement, demonstrate superior communication abilities, and thrive in organizing and managing project timelines. Proficiency in SharePoint, JIRA,...

  • Intermediate Business Analyst

    1 week ago

    Burnaby, Canada Randstad Canada Full time

    Join our Burnaby healthcare client as an Intermediate Business Analyst and harness your expertise in the healthcare sector to drive transformative projects forward. We value professionals who excel in stakeholder engagement, demonstrate superior communication abilities, and thrive in organizing and managing project timelines. Proficiency in SharePoint, JIRA,...

  • Intermediate Business Analyst

    2 weeks ago

    Burnaby, Canada Randstad Canada Remote Work Freelance Full time

    Join our Burnaby healthcare client as an Intermediate Business Analyst and harness your expertise in the healthcare sector to drive transformative projects forward. We value professionals who excel in stakeholder engagement, demonstrate superior communication abilities, and thrive in organizing and managing project timelines. Proficiency in SharePoint, JIRA,...

  • Intermediate Business Analyst

    2 weeks ago

    Burnaby, Canada Randstad Canada Remote Work Freelance Full time

    Join our Burnaby healthcare client as an Intermediate Business Analyst and harness your expertise in the healthcare sector to drive transformative projects forward. We value professionals who excel in stakeholder engagement, demonstrate superior communication abilities, and thrive in organizing and managing project timelines. Proficiency in SharePoint, JIRA,...

  • Business Systems Analyst

    2 months ago

    Burnaby, Canada Ritchie Bros. Full time

    **Business Systems Analyst** **-** **(** **2300003F** **)** **Description** **A growing global company. Endless career and development opportunities.** - If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us...

  • ServiceNow Functional Analyst

    2 months ago

    Burnaby, Canada Intellex Systems Full time

    ServiceNow Functional Analyst Back to All Jobs Share This Job Posting TwitterFacebookGoogle+LinkedInEmail Our client requires a ServiceNow Functional Analyst to join the 1-yearear contract! The Consultant will provide Functional Analysis/Configuration/Development services to the project. This role requires a seasoned individual who has experience...

  • ServiceNow Functional Analyst

    1 week ago

    Burnaby, Canada Intellex Systems Full time

    ServiceNow Functional Analyst Back to All Jobs Share This Job Posting TwitterFacebookGoogle+LinkedInEmail Our client requires a ServiceNow Functional Analyst to join the 1-yearear contract! The Consultant will provide Functional Analysis/Configuration/Development services to the project. This role requires a seasoned individual who has experience...

  • Systems Analyst

    1 week ago

    Burnaby, Canada Houle Electric Limited Full time

    **About the position**: Currently, we are looking for an eager **Systems Analyst** for our Corporate IT team, based in **Burnaby.** **Systems Analyst Duties and Responsibilities**: - Working collaboratively with the IT team to manage stakeholder requests - ERP (JD Edwards) configuration, development and technical troubleshooting - ERP training for IT team...

  • Business Systems Analyst

    1 week ago

    Burnaby, Canada Ritchie Bros. Full time

    **Business Systems Analyst** **-** **(** **2300008R** **)** **Description** **A growing global company. Endless career and development opportunities.** - If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us...

  • Business Systems Analyst

    2 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s - **ITS** department is currently seeking a - **regular, full-time (1.0** **FTE** **) Business Systems Analyst. **The - **Digital Transformation** team within the Information Technology Services - ** **(ITS) Department helps the Institute proactively identify and respond to changes in technology, industry, and customer expectations. This includes...