Box Office Associate

1 month ago


Halifax, Canada Lighthouse Immersive Studios, Inc Full time

**IDENTIFYING INFORMATION**

Job Title: Box Office Associate

Division: Operations

Responsible To: Box Office & Patron Services Manager; Senior Manager, Ticketing

***

Reporting to the Box Office Manager, the Box Office Associate will support the maintaining of ticket inventory, delivering seating and meal information to the venue in a timely manner, resolving customer complaints and problems, and ensuring compliance in cash handling procedures.

**DUTIES AND RESPONSIBILITIES**
- Ensure that each visitor is met with a smile and a friendly greeting
- Handling walk up sales and using up-selling to maximize revenue when appropriate
- Processing and managing cash, debit, and credit card transactions with confidence
- Operating computerized ticketing systems and ensuring all account data is captured accurately
- Assist with compiling the meal orders and seating requests into a seating chart for the production’s dining staff
- Maintaining discretion regarding confidentiality of all account information
- Adhering to and interpreting all ticketing policies and procedures to provide a high level of service
- Trouble-shooting equipment and hardware
- Balance daily transactions ensuring all sales are balanced (accuracy is essential), troubleshooting when discrepancies occur
- Be familiar with the facility and surrounding area in order to provide correct directions to the public
- Have an experienced knowledge of all related ticket pricing, schedule, promotions, and operations
- Deal with any customer issues related to ticketing
- Attending training for Retail Associates and Coat Check Operator positions and stepping into these position when required
- Other duties as required

**REQUIREMENTS**
- Experience and familiarity with ticketing systems is a must
- A committed, professional, and proactive approach to work
- Available to work Full-Time from December 9th - January 5th, including work days, evenings, weekends, and holidays
- Reliable, responsible and punctual
- Ability to work well both independently and as a part of a team
- Proven cash handling skills and experience with computerized sales POS system
- A can-do attitude
- Love of theatre is a plus


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