Supervisor of Recreation

3 weeks ago

Burlington, Canada City of Burlington, Ontario Full time

**Description**:
**Working for the City of Burlington**

A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

**Location**

**Position Overview**

This position is responsible for developing a service plan that encourages personal and community development by fostering social connectivity and active lifestyle opportunities for all, while maximizing revenue for assigned facility types. Leading a dynamic staff team, this position focuses on developing and implementing a diverse program mix driven by community interests, to offer direct delivered and partnered services to Adults 19+ and 55+.

**Responsibilities**
- Reporting to the Manager of Recreation Services, the incumbent will:

- Recruit, train, coach, and monitor performance and development of staff. Mentor and support staff as needed to facilitate their professional growth and enhance their effectiveness.
- Develop and evaluate performance measures to meet business and customer needs, including participation and utilization rates, financial targets, customer satisfaction.
- Identify and develop continuous improvement opportunities to enhance program delivery and customer service, focused on the department service plan and Recreation Framework.
- Develop and foster strategic alliances and partnerships to support program delivery, increase participation and maximize revenue in facilities.
- Develop a framework of community responsive programs by assessing community needs and trends and evaluating program delivery methods. This position works with facilities that have a mix of 20% user groups and 80% direct programs.
- Develop and monitor current budgets, to optimize returns by enhancing funds generation and mitigating expenditures and/or services to meet budget targets, including the writing and delivering of grants to capitalize on funding sources.
- Coordinate requests for future enhancements and updates to programs and facilities from customers and user groups that align with service plans. Work with internal partners to implement continual service improvement strategies.
- Administer one or more of the following processes: allocation of space, program registration, membership registration, facility rentals and permits, sales and customer service for assigned facilities.
- Develop policies, procedures and processes and ensure that they are communicated to, understood, and put into practice by staff.
- Liaise with external agencies and governing bodies to ensure that the City is meeting regulations and obligations.
- Ensure that emergency, and Health and Safety procedures are current, communicated and practiced to protect staff, program providers, vulnerable populations and customers using programs or facilities.
- Develop volunteer opportunities and community relationships that enhance meaningful and rewarding volunteer contributions from community groups and individuals of all ages and skills.
- Oversee a food services operation that provides dine in and take out menu, volunteer operational team, and requires certification in food safety and all related protocols.
- Provide input to the development of the departmental marketing strategy and prepare marketing and promotional copy writing.
- Represent the department on corporate teams and assume the duties of other supervisors in the unit during absences or as directed. May also represent the Manager during absences.
- Respond to public, staff and elected officials’ inquiries and facilitate resolutions to complex issues.
- Prepare reports for Council approval and participate in Committee and Council meetings as required.

**Requirements**:
**Police Check Requirement**

**Accommodations

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