Business Services Analyst

2 months ago

Burlington, Canada City of Burlington, Ontario Full time

**Description**
**Working for the City of Burlington**
A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
**Location**
**Position Overview**
This position is responsible for support of department-wide business solutions, and functional stewardship of the registration and facility booking software, and other software as the Recreation, Community and Culture Department needs including creating new functionality design, testing, and production. This position also provides day to day monitoring of the Xplor Recreation© system and online portal for all recreation staff, clients, and organizations, along with financial reconciliation.
**Responsibilities**
With an innovative approach to business process improvement and using software to meet business needs, this position:
Configures, implements, and provides on-going support of all functional components of Xplor Recreation©, the City’s registration and facility booking software.
- Works with the vendor and the I.T. Services Department (ITS) to deal with software issues, upgrades, and enhancements.
- Works with ITS and vendors(s) to communicate and translate business requirements into software solutions
- Creates, changes, and deletes user accounts as required.
- Identifies risk associated with the software and assists in providing solutions. Ensures test scripts are documented, updated, and executed to completion.
- Takes a proactive approach in assessing/communicating business impacts stemming from new releases or upgrades.
- Trains and/or coordinates training for staff and customers. Develops or assists staff in creating job aids and release notes
- Chairs the core working team, which is focused on leveraging the technology to meet business needs and understanding the impact of new releases and functionality.
- Works with Finance to ensure that financial information is recorded accurately, including the transfer of data to the corporate financial management system.
- Acts as business lead for corporate initiatives when the main consideration is interaction with the registration and scheduling software.
- Maintains all documentation for annual audit of Xplor Recreation© logins, new process documentation and approval
- Supports the implementation and operation of various software as the occasion arises
- Provides department-wide support for technology initiatives which may include acting as project manager

**Requirements**:
**Additional Information**
**Accommodations**

**Job Type**: Contract

**Salary**: $65,368.00-$81,710.00 per year

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